The store has only two staff members, so the service speed is average. The staff will try to sell insurance, but if you already bought full insurance on QEEQ, you don't need to buy it again.
We picked up the car near Florence train station. The lady at the counter was quite rude and told us they didn't have any BMWs, only VW Golfs. When we contacted customer service, they asked to speak to her directly, but she refused to take the call and said, 'If you're not satisfied with our cars, you can go to another company,' then she moved us aside and called the next customer. We had to get a new number and wait in line again. The second lady was more polite and didn't mention different car models, but kept trying to sell us additional AVIS insurance. When we finally got the car, it was an almost new Alfa with only 2700 km on it. Returning the car at Milan train station was smoother; the staff were much friendlier, but the nearest gas station was 3 km away and privately owned.
The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.
Average service, with simple car return procedures. The main inconvenience is that the return time is strictly calculated based on the pickup time, with only a half-hour grace period. Therefore, the earlier you pick up the car, the earlier you have to return it. They should allow more flexibility with the return time.
We had to wait for 2 hours when picking up the car, it was unbearable. The store's efficiency is too low. We booked for a noon pickup at 12, but only got the car after 2 PM.
The store location is easy to find and the signs are very prominent. Communication with the store staff wasn't very smooth as they only knew a bit of English. However, the service attitude was very good.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Zara Hodgson
-
-
-
-
View more >Nancy Leonard
-
-
-
-
View more >Bernard Sara(h)
-
-
-
-
View more >Reginald Thoreau
-
-
-
-
View more >Dunn Raphael
-
-
-
-
View more >Marico Sheridan
-
-
-
-
View more >Rita Galsworthy
-
-
-
-
View more >Jocelyn Thomas
-
-
-
-
View more >Hubery Silas
-
-
-
-
View more >Deborah Joshua
-
-
-
-
View more >Chester Yonng
-
-
-
-
View more >Jason Burne-Jones
-
-
-
-
View more >Car hire Brands Ranked In Florence
Pay for Car Rentals with Crypto