CAR RENTAL REVIEWS ON YESAWAY IN LOS ANGELES

Great customer service

YESAWAY was amazing. I've never used it before, but I will surely use it again. The only issue we had was with the gas tank when returning the car. Still waiting to hear back since I'm hoping not to be charged.

The car was fine ( engine light came on was a little worried ) other than that everything else went smoothly . Great staff , super helpful and really nice .

Keeping beating competitors pricing !

Overall satisfied, the car was new, easy pickup and drop-off, slight wait for airport pickup.

Very convenient and fast.

Great service. Nice people, but if someone has to go back 3 times to get a good car then you should offer a full refund.

A great company. Wonderful service and great car.

The webpage showed that Sesame Credit exempts the deposit for certain cars, but after payment, the customer service informed us that not all models are exempt. The label for 'or similar models' was very unclear, and we only noticed it at the store when an employee pointed it out. Also, the insurance details were only explained in-store, indicating that insurance must be handled through the car rental platform. In summary, many details were vaguely described during the booking process, and full explanations were given only when picking up the car.

Probably the best and easiest process I’ve ever had renting a vehicle. Super organized, speedy, CLEAR, and professional. Will be back for sure.

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Excellent! Will definitely book with them again next time!!!

Satisfied, if you ask the front desk, they will even tell you tips on saving money with your rental.

Once that you are able to find the location (Airport shuttle + company shuttle), everything was smooth.

I am a seasoned car renter, and not easily pleasantly surprised, but YESAWAY's personnel was simply great - everybody was really friendly and fast, they picked us up late at night when we arrived, and gave us a ride to the terminal when we departed. I would definitely recommend YESAWAY to all my friends and relatives. Great job, guys!

Did not arrive at the agreed time, very unreliable. Waited for almost an hour.

The only problem was getting from airport to rental place. No bus service but rental is refunding me the Uber ride there

All good

Great service, the Mercedes picks you up and drops you off right outside the terminal.

Everything else was great, with large vehicles for pick-up and drop-off, and the service was excellent! However, when we returned the car, we discovered that our child's safety seat had not been secured for the entire duration. When we picked up the car, they said they would install the safety seat for us, so we assumed it was done. But during the return, we realized it was just placed on the seat without being secured. We didn't double-check, but luckily the trip was safe.

From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.