CARO CAR RENTAL REVIEWS

CARO provided excellent service and the car pickup process was convenient.

The service of CARO car rental company is quite good, but I couldn't find it immediately after leaving the airport and had to wait for 45 minutes to find it. (Waited at the wrong location; the specified P20 parking lot is very large and the order did not provide clear instructions.)

The offered vehicles are relatively new, the procedures are fast, and the staff is very friendly. Returning the car is also very convenient. The owner is friendly and straightforward. Minor scratches are covered by insurance, so there's no personal cost.

Very satisfied!

We initially booked a Mercedes C-Class, but they upgraded us to an E-Class. Not bad! The car is very new, with just over 10,000 kilometers.

Pretty good! Satisfied!

Very satisfied. The entire trip went smoothly with no issues with the car. The staff was very friendly and enthusiastic; the only minor drawback was that their English wasn't great, which made communication a bit challenging.

The service was excellent. Although there wasn't a staffed counter at the airport, someone met us at the agreed time. We arrived early and called to request an early pickup, which was promptly accommodated, including a free upgrade. For the return, we needed to return the car to the pickup office, where someone waited for us until 10 PM and even drove us back to our hotel. Considering the cost was much lower than other major companies, I highly recommend them.

The staff are very friendly, the car is new and performs well. The shuttle service to and from the airport is more convenient compared to picking up the car in the terminal building.

Very trustworthy and punctual in picking us up from the airport. The car was very new, with only 5,000 kilometers on it, and performed excellently. I didn't expect it to be this good when I booked.

The car provided by Caro exceeded expectations with no additional fees. The staff was excellent, answering every question we had with detailed and serious attitudes. However, one car in our group mistakenly used gasoline instead of diesel due to a lack of knowledge, disrupting our trip and incurring high repair costs, which became a major issue for our travel. Upon returning, I carefully read the rental order email and noticed a mention of this issue in the pickup instructions. Honestly, we never expected a small car to use diesel before going to Germany. Years of driving in our home country made us think all small cars use gasoline. If our friends hadn't made this mistake, I wouldn't have known whether we would have made the same error on our first refuel. The thought still worries me! It would be great if the rental staff could spend a minute to show us the fuel type by opening the fuel cap, preventing such mistakes. Therefore, I strongly suggest including a note about fuel type during car handovers, especially in international rentals!

The car was fantastic. We booked a C-class wagon but got an upgrade to a JEEP Grand Cherokee Diesel with only 5000 kilometers on it. My husband had an amazing time driving it in Switzerland. However, we're not sure how long the pre-authorization takes to be refunded. It took a bit of time to pick up and return the car since there was no counter, but everything else was great.

We had a car accident during our rental period, and because the car was damaged, we couldn't continue our journey. Caro sent a new car from Germany to a rural area in France, 1000 kilometers away, within a day. Their dedication is commendable. We were deeply moved and highly appreciate Caro's people-centric approach. We also recognize that all the cars provided by this rental company are new Benz models, which is excellent!!! The only downside is that the airport does not have a fixed pickup point, making it harder to find.

Arrived early and called CARO, someone arrived to pick us up. The staff were very helpful during the rental process, and the return took less than 5 minutes.

The car's condition was excellent! It was basically brand new, and the service was five-star. Due to my carelessness, I locked the car keys inside the car in Switzerland, but the company, based in Germany, resolved it within a few hours! Thank you so much!

It took us a while to find the meeting point after exiting customs because the signs were not clear. However, the elderly German couple we eventually found were very nice, and the staff handling the car pick-up were also very enthusiastic. The only dissatisfaction was during the car return. We arrived at the rental company and parked the car outside. I went into the garage where I picked up the car, looking for someone to ask about a car wash before returning it. There was no one in the garage, so I walked through the corridor into the office area and encountered a very rude German employee in his 30s with glasses. He assumed I drove into the garage and harshly told me to exit the same way and come in from the front. He didn't listen to me when I tried to explain, which made me very angry. Finally, I got a chance to explain that I was just asking about a car wash and did not drive into the garage, which slightly improved his attitude. Later, during the return process, his attitude remained arrogant and cold, which was very frustrating. While I was satisfied with the other staff and the car condition, his behavior made me hesitant to rent from this company again. Additionally, on the morning of the return, we realized we didn't have the exact return address. We called the QEEQ customer service from Germany to ask for the address to be sent to our email. I didn't want to call Caro’s hotline because of a previous unpleasant experience with a cold female operator due to a car navigation issue when we first arrived in Germany. The response from QEEQ customer service was infuriating, as they told us to refer to the contract address. If that address worked, why would we need to make an international call? The pick-up and return addresses are entirely different. In the end, I reluctantly called the Caro hotline, and thankfully a male operator provided the detailed address, allowing us to return the car smoothly. Overall, I can say I was basically satisfied, but I might not rent from them again.

Apart from the difficulty in locating the pickup point at the airport, everything else was perfect. They even upgraded us for free to a VOLVO XC60 with navigation. Very nice! The small stone collision on the car door was handled well. Overall, not bad!

The rental location is right behind the NH hotel where we stayed, which is very convenient. The staff's service attitude is also excellent!

They upgraded the booked Mercedes C-Class station wagon to a diesel Touareg 3.0L with real-time GPS free of charge. It was a new car with only 1200 kilometers on it. Solved our luggage issue. The service was attentive, and they introduced us to famous German attractions.

Very good, except the Shuttle bus pick-up point was a bit hard to find. CARO's cars are very new and in great condition, the price is fair, and the staff are very friendly. Any small issues were handled in a timely manner. Highly recommended!