CARO CAR RENTAL REVIEWS

CARO is not a top-tier car rental company in Germany, and they don't have an office at the airport. Their so-called airport pickup involves an employee driving a large luggage van to a designated spot at the airport to meet the renter. The employee then transports the renters and their luggage to the company's location, which is several kilometers away, to complete the rental process. Returning the car works the same way in reverse. The renter first returns the car to the company location, and then the company transports the renter and their luggage back to the airport. The company personnel explained that there were some unexpected issues on October 2nd, which led to a delay, and they apologized for it.

At the company's location, the manager was very welcoming and quickly handled the payment, credit card deposit, and rental agreement. A nearly new black Mercedes SUV was brought out. After a thorough inspection and a brief conversation, confirming the tank was full and it was a diesel car, everything was OK. We then started our German road trip.

Very good and friendly

Since we were going to the Czech Republic, we were unable to rent a higher-grade car and chose a Passat station wagon of the same group with multiple drivers. We were given a new Touran which had only been driven 2100 kilometers, equipped with an English GPS that provided real-time road information. We chose to pick up the car at Frankfurt Airport, and upon arrival, we had to walk to parking lot P29 outside Terminal A to wait for a shuttle bus. The bus took 3 minutes to the company's office where we completed the paperwork. The process was simple and did not require a notarized letter. The vehicle was inspected, the fuel type was explained, and the GPS company address and the nearest gas station address were saved, then we were on our way. Returning the car required dropping it off at the office for inspection, fuel check, and signing paperwork. A shuttle bus then took us to the departure hall, not the parking lot where we initially waited. It was very considerate and convenient. Buying full insurance from QEEQ was great, and there were no additional promotions from the rental company, which felt good.

Scheduled for 9:00 but had to wait until after 9:30. The location is quite remote and the navigation couldn't find it during drop-off.

The car was in great condition, almost new. The staff was very friendly. We arrived at the pickup location ourselves and experienced the warm hospitality of the Germans. We returned the car at night, and they even drove us back to the airport. An excellent car rental company.

Overall, it's quite good. The staff was very careful and thorough when handing over the car. The return process was also very convenient.

After arriving in Munich, we called CARO customer service from the Starbucks near customs. The customer service asked for our exact location at the airport and said an employee would pick us up since the office is a bit far from Munich Airport. We waited about 20 minutes for them to arrive. We booked a manual diesel Passat wagon or similar, but we got a Mercedes C180 wagon instead, likely because of the emissions scandal with VW. The car was very new, with less than 10,000 kilometers, and we were very satisfied. However, it was switched to a petrol car that runs on 95 octane, which made the fuel more expensive. The staff was very thorough during pickup, carefully noting all existing scratches on the car. The in-car navigation system was very convenient with English voice prompts, so no need to change settings (unlike our previous rental in France where the system was in French and we couldn't change it to English). The QEEQ navigation was slow in finding satellites, and some addresses were not found, so we relied on the car's GPS and Google Maps. During drop-off, we faced some issues because we aimed to reach the airport early for tax refund and shopping. We called the day before to arrange a 7 am drop-off, but the gas station near the office opened at 7 am. The prices were higher than the market rate, but we didn't need much fuel. After refueling, we returned to the office, but no one was there. We called again and were told someone would arrive in 7 minutes, but it took nearly half an hour for an employee to return from picking up another customer at the airport. He was short-staffed as his colleague didn't show up, so he called a friend to help. The return process was finished around 8 am, and he drove us to the airport in the rental car, unlike the shuttle bus used during pickup. If you are catching an early flight, allow extra time. Initially, we set the pickup time as 6:30 am and the drop-off at 1:30 pm, but the actual pickup was at 7:00 am, and we arrived for drop-off at 7:00 am but had to wait for service. We effectively lost a day of rental, but we were in a rush and didn't argue as they didn't even use a computer for the return process, relying on the printed documents from pickup.

The front desk staff spoke good English, but the return staff hardly spoke any. There was no counter in the airport hall; we had to call them to pick us up.

The store's location is a bit remote, but the staff is quite professional. There was a scratch on the car initially, which they noted on the paperwork in advance.

Overall, it was quite good.

Friendly and patient attitude. Mercedes-Benz GLA260, over 5000 kilometers, very good. However, the cigarette lighter was not working, so the complimentary GPS couldn't be charged in the car. Fortunately, I had a power bank, otherwise the GPS would have been useless.

The staff were very friendly, enthusiastic, and extremely patient. The car was in excellent condition. Overall, I am very satisfied.

Caro is not at the airport, you have to wait for their staff at the McDonald's next to T2. There's a gas station next to their office, which is very convenient. The Germans are very meticulous in their work. We rented two cars, and they handled the paperwork for one car before starting on the other, so we waited a long time, but the instructions were very thorough. We reserved a C5, but got a brand new Opel with only 4100 km on it, featuring auto start-stop and lane assist. These features are very important for driving in Germany. The car also has radar systems at the front and back. The condition and performance of the car were excellent, and it had a 6-speed manual transmission.

Picking up a car in Hamburg city center is not easy. There is no branch office, communication is inconvenient, and I made several international calls to the central office, which redirected me to a branch office. I waited for two hours and finally got the car in front of a Starbucks. Returning the car at Munich airport was also problematic. The branch office is far from the airport, and after returning the car, I had to wait for the branch to arrange a vehicle to take me to the airport. As I was in a hurry to catch my flight, I took a taxi to the airport, costing over 20 euros.

We picked up the car with our child, and the staff gave our kid a plush toy which they absolutely loved and brought home. We're very grateful.

There was no GLK available, so I was upgraded to an ML350. Although it has already 26,000 km on it, the performance is excellent.

Excellent service. We didn't have time to refuel before returning the car, so they took us directly to the gas station. Fantastic!

Overall quite satisfied, good value for money. The only inconvenience was that there was no office at the airport; we had to go to a designated location and then call the office to have them pick us up. This wasted a bit of time, as we waited for half an hour before getting a ride to the office. Picking up the car was smooth; they just checked my driver's license and charged an 800-euro deposit. Since we were heading to Eastern Europe, they gave us a Volvo V70 station wagon. Apart from being a bit dirty, the car was in great condition, relatively new, and the trunk comfortably fit four 28-inch suitcases. This car accompanied us throughout our 12-day journey, and we were very satisfied! Returning the car was also at the designated office. There is a gas station nearby where you can fill up the tank. Hand the keys to the staff, they do a quick check of the car, and then they had me sign to complete the process. We waited for about half an hour for the shuttle, and then got to the airport smoothly.

I had reserved a VW Golf wagon or an equivalent model, but when I arrived at the store, which was already closed, the only option available was a Kia Sportage. Initially, I was disappointed, but after driving it for a while, it changed my perception of Korean cars. Being a compact SUV, it had significantly more space than the Golf and offered a better view. The car was almost brand new. It had four-wheel drive and 184 horsepower, which provided ample power. The overall rigidity was good, and the suspension was balanced. It came with various features, including a navigation system, front and rear sensors, and a rearview camera, which were very helpful in the narrow underground parking garage. They even provided a child booster seat free of charge. The only downside was that I couldn't find the pickup vehicle at the designated meeting point after getting off the plane. Both the store, which was closed, and the pickup person weren't answering their phones. After waiting for a while, we reluctantly boarded the hotel shuttle bus, and finally, at the last moment, we saw a car with the CARO logo arriving. However, we were delayed much longer than expected due to the long distance between terminals and the long queues at customs.

New 3000 km KIA SUV, diesel, 7 liters per 100 km. The run-in period was alright. The pickup was tricky. I informed QEEQ's customer service about the details afterward. The pickup location should be TERMINAL 2 ARRIVAL, P29 parking lot. The guy waited there for a long time, and the shop's phone was unreachable. This wasn't CARO's fault. I hope QEEQ will write down this location clearly in the future to avoid customers waiting. During drop-off, the GPS directed us to the wrong place, and we were an hour late. The staff were great. Couldn't find the P29 entrance; too many one-way streets. Parked at P20 and found the staff there.