CAR RENTAL REVIEWS ON DOLLAR AT HONOLULU AIRPORT, HNL

Pleasant experience

The staff was very friendly, but the return process wasn't as smooth as with Alamo.

This store has very low ratings on Google Maps. It is located at a distance from the airport, making it quite far to walk, and there are basically no sidewalks, which makes it very difficult. Additionally, their shuttle service is hard to find, and there are no clear signs indicating where to catch the shuttle. I couldn’t find the shuttle after searching for a long time, so I ended up walking... it was very hot. The staff indeed try to upsell extra insurance, giving various reasons why you need it. When picking up the car, we agreed that returning it an hour late would not incur extra charges, but when I returned the car five minutes past the agreed time, the system automatically charged me for an extra day. After noticing the discrepancy on the receipt, I complained to the return staff, who directed me to the pickup staff. After expressing my dissatisfaction, the pickup staff canceled the extra day's charge. Overall, although this store isn't exactly terrible, you need to be extra careful...

Like: Car upgrade.
Dislike: additional Insurance payment.

Very good

Renting a car was very convenient, and the vehicle was in great condition!

Very good

The pick-up process was very simple and quick.

It was okay.

Not the specified model

Like: Good quality vehicle. Dependable car with low miles and good gas mileage.
Dislike: NA

Excellent. Rented cars twice in Honolulu and Big Island. The entire pick-up and drop-off process was smooth and convenient. The airport shuttle bus was also very handy. We did not encounter any mandatory insurance up-sells as mentioned online before; the staff was very good. The price was reasonable, the service was great, and the car condition was very good. Highly recommended.

The staff were professional, and even after promoting their services, they didn't insist when I declined. Simple and user-friendly! An excellent experience!

We prepaid and got a Nissan Pathfinder. It's quite large, similar to a full-size SUV. There were two of us with a child, and we managed to fit two 30-inch suitcases, one small suitcase, and a stroller in the trunk. The car had some scratches and a slightly damaged front bumper when we got it. We took photos and confirmed with the counter staff that these issues were noted in their system. Before picking up the car, the counter staff tried to sell us various additional services. They also mentioned that there is only one gas station on the way to Oahu airport which usually has long queues, so we opted to return the car with a full tank. In the end, we only used half a tank of gas, and we saw two gas stations on the way back with no queues. When returning the car, make sure to navigate to Dollar Rent-A-Car and not follow the rental car return signs for the airport, as Dollar is not located inside the airport. We drove around quite a bit before finding it. Make sure to return the car early and allow some time to wait for the airport shuttle.

Pick-up was very convenient, and the car's condition was good. It was an unforgettable car rental experience.

Good service attitude

It's okay.

Long waiting time in line

The service was quite fast.

Good