CAR RENTAL REVIEWS ON DOLLAR IN CALGARY

Like: Great service, nice van!!

Like: The gentleman who served us was great. He apologised and explained why there would be a short delay in getting our car and then was able to upgrade our model at no cost to us, for the delay. We ended up with an excellent car that made our vacation even more wonderful. When we returned the car to the downtown location, we were once again greeted and served by very pleasant and helpful staff. All in all a very good experience.

Like: We drived in 24 days 5000km between Calgary and Vancouver. Perfect vehicle for a big family
Dislike: I liked every think

The staff tried to sell us insurance, and when we refused, their attitude became very rude. We had purchased an additional driver at the time of booking, but they said this driver must be a spouse (which was not a restriction when we booked), so they charged us the fee for an additional driver (we have the receipt). I have rented cars in nearly 50 countries around the world; this is my first time renting from your company, and it was the worst experience. Of course, I will seek compensation from your company for the additional driver fee.

Like: I got the vehicle they represented I would receive....no surprises
Dislike: vehicle had higher than normal mileage but the rate was much lower than others and so all good

They gave me a much cheaper car than I booked... and claimed the car had snow tires to cover the price difference... However, every car actually has snow tires... No need to pay extra for them... And there's no snow tire charge on the invoice.

Like: Friendly staff and wonderful vehicle

Like: Positive

Like: The young lady who helped me what I arrived, was wonderful. She was helpful and apologetic about the delay
Dislike: There was one employee I talked to on the phone a number of times and she kept giving me wrong information. I had problems with my airline and this employee added to my stress.

Like: Got the managers special

Picking up the car required waiting in line for a while as there was only one staff member. The staff recommended additional insurance, but since it only covered a limited area, I didn't accept it and just paid for a full tank of fuel. I was told I got a free upgrade to a Dodge Challenger (the staff said Charger in English), otherwise, it would have cost an additional 15 dollars per day. I was excited about the upgrade! Because this car isn't available in my home country, I wasn't too familiar with it. It turned out to be a great car, perhaps even a luxury car! I drove it smoothly for 12 days, covering over 3000 kilometers across the US and Canada. Returning the car was also smooth, with the bearded attendant giving me the all-clear in less than a minute.

The waiting time for picking up the car depends on the number of people in line. There's only one counter, so if there are many people, you just have to wait.