CAR RENTAL REVIEWS ON DOLLAR IN HAWAII - HAWAII ISLAND

The line was very long, and they constantly tried to upsell, including offering a fuel service, and gave us incorrect information, such as claiming there were no gas stations near the return point.

Convenient, fast, good vehicle condition

Friendly and attentive service, recommended buying additional insurance. Overall, very good; picking up and returning the car was convenient and fast.

Dollar company is pretty good. The service is very good as well. However, the company is relatively small in scale.

The service was excellent. The counter staff was very helpful. We got a two-door Wrangler as expected. The car was very new, with just over a thousand miles on it.

The service was excellent. We had a lot of luggage and had to change cars several times, but they were very patient. All our requests were patiently handled. Foreign service tends to be quite good.

Picking up the car was very convenient, the vehicle was in great condition, and the service was excellent.

The company's service was mediocre. I booked more than a month in advance, but when I arrived, there were hardly any cars to choose from. Only a two-door Jeep Wrangler was left, which couldn't accommodate my family of three and our luggage. While handling the paperwork, another Jeep Liberty became available, but its condition wasn't good - the tires were completely worn out. I had no choice but to rent it. I was driving nervously the entire trip. From now on, I'll only choose HERTZ or AVIS.

The shuttle bus from Dollar at the Big Island airport is less frequent than other companies, so we had to wait a bit. The staff at the branch had a good attitude but kept trying to upgrade our reservation for an extra fee. Since we had already booked a large SUV, we didn't want to upgrade, but the staff insisted that our reserved model couldn't go to Waipio Valley and even called the manager to offer us a discount. Seeing how eager they were to make money, we agreed to upgrade to a 5.6L Nissan SUV. After traveling around the Big Island, I feel a mid-sized SUV would be sufficient for a family of three because it rained when we went to Waipio Valley, and we couldn’t go to the valley floor due to the fog. Returning the car was very straightforward and convenient.

Like: The car looks great and with lots of new features. Handling was very good. Great car for the value.

The car was dirty, disorganized, and in poor condition!

The car model is quite old and the manual crank windows are inconvenient. Everything else was great, and the 4WD was perfect for climbing rocky slopes.

Just okay.

Very satisfied

So-so

Very good

It's actually an Alamo car, and the condition is quite good. The lady at the counter kept recommending things, first insurance, then refueling at the rental location and returning the car with an empty tank, saying it's cheaper. Later on, while driving around the island, I found that the rental fuel was indeed $0.4 cheaper per gallon compared to Waikoloa, $0.1 cheaper than Kailua, and about the same as Hilo's prices. You can take this into consideration.

The car was relatively new, the staff was nice, very convenient.

They kept intimidating us to upgrade to a more expensive model, claiming the reserved car wasn't available and gave us a two-door mini car, leaving us in a tough spot. About the insurance, they said if we didn't buy it, we needed to provide local social security numbers, basically implying it was illegal to drive without it. I wondered, is the Zuzuche website a big scam? Can't I just drive without these extras? I had already paid over 2000 online, then was forced to pay an additional $390 on-site. The experience was horrible, and I will never choose Zuzuche again, nor recommend it to anyone!

Very convenient and reasonably priced.