BUCHBINDER CAR RENTAL REVIEWS IN AUSTRIA

Not satisfied with the downgrade. Got a Ford S Max.

Many hidden fees, a lot of charges that are unnecessary. Extremely unhappy. The bill was vastly different from what was shown on the rental platform. Do not recommend this company.

The service staff in Austria were really patient. My English listening skills aren't great, but they explained everything to me repeatedly. Not bad.

Overall, I am satisfied with the service. However, the provided GPS had no sound, and the volume adjustment did not work. Additionally, the car given to me had a minor accident with some damage at the back, but the rental company informed me in advance.

Overall, it was quite good.

After landing in Vienna, the car rental counter at the airport was not far. The process was relatively quick. I booked a Polo, but since they ran out of cars, they upgraded me for free to an Opel station wagon. Paid a 1200 Euro deposit, which was lifted the next day after return. Overall, very satisfied with the service, and the process was straightforward.

The front desk staff were friendly but understaffed, leading to a long wait when picking up the car. The GPS was difficult to use as it was in English despite our reservation for a Chinese one. The GPS wasn't updated, which delayed our departure by 40 minutes. When returning the car, the GPS malfunctioned, so we had to take a taxi back to the drop-off point, arriving at 3:20 PM. By the time we arrived, the office was closed. Luckily, we encountered someone who instructed us to leave the keys, documents, and fuel receipt in a metal box. The car had no damages. In the morning, we were charged 1000 euros as a deposit on our credit card. When will this amount be refunded in full?

The service was good. They introduced the insurance but did not force it.

Right next to the gas station, convenient for refueling when returning the car. However, the car's condition was poor. Despite only having 50,000 kilometers, it lacked power. Even in third gear with the pedal to the floor, it only reached 80 km/h on an incline. I was really worried it might not make it up.

It was okay, the staff was patient and communicated in English. They recommended insurance, but I had already purchased it on QEEQ so didn't consider it.

The car was in good condition. After knowing we had QEEQ full insurance, they didn't push any additional insurance. The rental location was convenient. The car inspection during the exchange was not very thorough. The cross-border fee was cheaper than displayed on the website. Overall, it was a pleasant car rental experience.

Pick-up was convenient. However, the return process was not. The service provided by an Eastern European was extremely poor.

No Chinese language support.