The collaboration between well-known taxi companies and this company truly provides consumers with a great and convenient opportunity. The end result is a win-win or even triple-win situation.
There are plenty of vehicles, but the service is poor: I arrived at the rental location 1.5 hours early, but the staff made me wait 1.5 hours before arranging the pickup, wasting my time.
I had to wait in line for over an hour and still didn't get the car, which delayed my subsequent plans. I was supposed to return the car by 2 PM on the third day, but I only got the car at 1:50 PM on the first day, resulting in an additional day's charge.
Booked the basic package with no additional insurance on QEEQ, but purchased full insurance on-site. The cost was roughly the same, paying 800 Thai Baht for three days of full coverage. With full insurance, there was no mental burden, and car return was completed instantly. The only disappointing issue was that I was charged twice with a temporary authorization of 5,000 Thai Baht. Not sure if it was intentional or accidental—only noticed later through SMS. I specifically mentioned this to the counter staff during the car return.
Very satisfied. The car inspection was quick. Booked a Toyota Yaris but got a free upgrade to a Honda Civic. The car was in excellent condition. Drove for 1800 kilometers, and it was very fuel-efficient. Mainly, the overall quality of drivers in Thailand is high, so it wasn't overly tiring to drive.
I rented a Honda City but was given a Toyota Yaris Ativ. The trunk space should be similar to the City. Surprisingly, there was no phone holder in the car, which was very inconvenient. The car's performance was mediocre—going up to a mountain lodge in Suthep, even with the air conditioning on, I almost had to floor the accelerator. It was slightly better with the air conditioning off. The vehicle had many scratches, but fortunately, they were all documented in advance, so there were no disputes.
It was past 3 a.m. when we landed at the airport, but thankfully the rental office operates 24 hours. After completing the paperwork, we took their shuttle van to the parking lot outside the airport. We waited for more than 10 minutes while the driver was just nearby smoking and not moving. When I tried to communicate, the driver didn’t speak English. He used Thai to translate to Chinese, but it still didn’t make sense. Eventually, he started driving. The ride to the parking lot took about 10 minutes in total. It was raining at the parking lot, and there wasn’t a sheltered area for us, so we had to quickly take photos to document the car’s condition. They upgraded the car model for us (which I only realized later since they didn’t inform me).
The strange part was after driving out, I discovered the rear seatbelt didn’t work. The next day, I contacted the rental company’s customer service in a group chat to report the issue. The representative seemed apologetic and informed the branch, but their solution left me very confused. That evening, the branch sent someone to deliver the car model I had originally booked. As I mentioned earlier, I had already been upgraded without knowing, so at this point they were giving me my original booking back. However, I felt that since the upgraded car had issues, they should replace it with one of a similar level or price. The replacement car was worse than the car I was already using, even though its rear seatbelt was broken. I requested to keep the upgraded car, but the branch refused and insisted on taking it back.
Here’s where it got really odd. They took the upgraded car away without informing me, and my child’s stroller was still in the trunk. When I contacted the rental company’s customer service, they reached out to the branch, but the branch told me to go to their location to pick it up myself. Their office was dozens of kilometers away from my hotel. The way they handled the issue was extremely rude and unprofessional.
The counter staff had a terrible attitude. When returning the car, they came up with all sorts of reasons, claiming the car had an odor. Odors are subjective and hard to definitively judge, but the counter insisted on deducting a 5000 THB fee. This is outrageous and unacceptable. They clearly know travelers need to catch their flights after returning the car, yet they chose to ignore customers and delay, risking us missing our flights (I was held up at the counter for nearly an hour). It’s obvious they just wanted to pocket the 5000 THB deposit. This car rental experience was extremely upsetting. I never expected a Thai car rental company to act so unreasonably, blatantly charging unjustified fees.
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