CAR RENTAL REVIEWS ON EAST COAST IN BRISBANE

all very good and just as indicated through Easy Car Rental site.

all very good and procedure and whole rental experience exactly as indicated through your site.

Actually, they seemed to intentionally make things difficult for Chinese travelers and deceive them about prices. The staff had a very bad attitude. Meanwhile, Western customers next to us were treated well. The main point is that we are not even Chinese, but the staff made a mistake and gave us extremely poor service. Very dissatisfied.

All good except too much hard selling of the insurance to Reduce our excess from Aud4500 to Aud500. Lady was disappointed when we said no & keep on saying the risk is ours to take .

Good service

Great website, always book through this company

Thought we were getting a Mis Outlander ended up receiving a Honda CRV which had no go at all. Put your foot on the accelerator 5 seconds later you'd get a reaction. Which was highly irritating on a long drive. Had a couple of sarcastic comments from the service guy at the desk as we didn't want to pay for the added insurance which was more expensive than the car hire!

The store was very clean. The staff provided a card with instructions on how to fill out forms and important notes. They left an email address and I continue to receive promotional offers. The car was very clean and had a prominent rental company logo. The process was quick, and all scratches pointed out during the inspection were accurately recorded. Very good service.

The car was dirty on the roof inside which wasn’t particularly nice. Otherwise all good.

Average

be aware that they don't provide you the car you ordered, when I was there to pick up the car, I realize that they only have the cheapest car of each category. I ordered Suzuki swift, they didn't email me before hand or tell me when Im arrive at the front desk but give you a paper to collect it straight away at the garage. when you ask them why it is not the car you picked, they didn't even bother to apologize but just tell you one word "similar".

Like: The car The experience The staff

Car was dirty and old. Tyres were not very good (especially for QLD wet weather). To pick up the car took around 30 minutes due to an issue with the customer before me, plus around 10 minutes as the staff made an error with my car. Then another 10 minutes to get the car checked and signed off before I could leave. Paid $240 for 4 days, would have been acceptable price if the car wasn’t so old, dirty and worn!

Very easy to make a last minute booking

The service was enthusiastic, worth a try.

The process was quite smooth.

Great car. So good to *not* be renting at the majors, and having good options. Got the full insurance cover at a reasonable rate so had peace of mind. My own car is an old klunker so the fancy features were appreciated.

Poor car condition, lots damage on the car, also very dirty inside the car. Rent with East coast few times with no problem, but this time the poor car condition definitely won't use them next time.

Like: While service from Pickup to drop off
Dislike: No issues at all!

One of the counter staff was not that friendly, and tried to scare us into upgrading the insurance. Other than that, the rest of the staff was really nice and helpful.

Great to have everything consolidated into one platform.

Good reliable car. Very spacious for luggage. Excellent option for after hours drop off as they had an agreement with another provider. Phone customer service was extremely helpful. Around counter service was good.

Easy to use app. Would like discounts to be provided automatically if you are logged in.

Our original car had intermittent issues with the air-conditioner, and I called the office to ask about a replacement car. No problem! A smooth transaction from old to new car and we were on our way in about 10 minutes.

Prices were well below competitors and everything online was easy to use.

The condition of the car is excellent. Staff is helpful.

Great price and experience.