CAR RENTAL REVIEWS ON APEX IN SYDNEY

i was driving Kia Cerato and the car was smooth and easy drive. The car butt able to storage 3 big luggages and 1 small luggage. I was satisfied and have a good time.

Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle. Car was not clean as well, could have been better with a quick wipe down.

Drop off was painful -- not helpful to drop off after hours

No leeway for drop off

Due to booking through easyrent there was no room for manouvre from apex on slight change of drop off location nor time (it became apparent Brisbane city was better than the airport but I was quoted chapter and verse on third party rentals when I enquired). The car was fine enough. On pick up the agent took loads of pictures of the car but didn't point out anything she was marking and apart from the toll charge not much information was offered about the rest of the rental. Seemed nice enough and the car did the job it was needed for.

Easyrent was such a good website to find, so much so that for the first week after booking I was checking and checking that it wasn't a scam because it was so easy and cheap to use. Very happy and really impressed with the price drop promise.

First time to rent from Apex Sydney Airport and drop off to Coolangatta airport. Sydney opens at 8am so don’t panic if you are on an early morning flight and can’t get hold of them. They will answer at 8 on the dot and come pick you up :) GC branch opens at 7am so we were a little surprised that they don’t consider earlier hours considering how much busier Sydney airport is. As always perfect service and no hassle pick up and drop off. They have very nice new cars with all the upgrade features! Why rent elsewhere? Lower prices, lower insurance excess and better cars than all the other places we have rented from. I don’t even want to leave a good review because it means they will get more popular and busier and may not have a car when I want one next :D But really, you guys are doing a great job keep it up!

Haven’t had the chance to benefit from a price drop yet but love the platform and ease of booking, and the fact that I have a choice of the traditional companies (expensive) and better prices local companies.

Excellent staff. Very helpful and caring.

Car was very spacious Got the oldest of the fleet. But car was reliable despite age

Good booking platform. Easy to use.

After the long flight the staff made me feel welcomed and as some one who is very shy i felt at ease with them. Tea and coffee offered on arrival. Pick up was prompt and within 20 mins of my phone call. Car was clean and staff were in no rush showing me around the car answering any questions i had.

Quick and easy what else can you ask for

Counter staff at collection And drop off were helpful & happy. Car was fine. No up selling which is nice, all in all, I would use Apex has my preferred company to hire car from in future.

Lovely staff. Car suited our needs, was practical and large enough.

Simple and easy to book with

Friendly helpful staff. Very good car

Le fait que les succursales ferment à 17:00 est vraiment le seul point négatif.

J’ai eu le service qui m’a fait son maximum.

Fermeture des bureaux à 17:00... overture à 8:00... pas de possibilités en dehors des heures d’ouverture

Apex staff were very friendly, polite and extremely helpful.

Good service, car condition is great

No car carpet

Didn't have a Hyundai, but a very basic Miisubishi, was OK but very noisy

Waiting time was more than an hour due to shortage of vehicles. stated time was 8:30am but only got the vehicle near 10. Other than that everything was in order. Staff were really friendly.

Fantastic service!!!!!

Yes

Awesome