CAR RENTAL REVIEWS ON APEX IN CHRISTCHURCH

The rental company handled business as usual, provided thorough instructions, and had a good attitude.

Great price!

Very good all round. Excellent value, as expected car was a few years old with a few minor imperfections which were noted by and photographed by agent at pick up. On return agent inspected car and noted we had returned car with no damage caused by ourselves. Seemed very easy and fair

Offered very good value for money , easy to use and clear about what all the different providers offered. Is now my preferred choice for car rental

Good service. We did notice a big chip in the windshield after we drove away...we took it back and it was repaired on the spot (hence the slightly longer pick up time.)

I had to pay for upgrade, other companies give them for free.

Our car had two small scratches, about 3 to 4 centimeters, behind the headlight on the passenger side, likely caused by stones kicked up from the highway. The rental company mentioned that any damage might cost 2000 NZD. Due to my poor English, we first called the QEEQ New Zealand customer service. The representative, an English-speaking woman, listened to my description and advised me to call the rental company to report the incident (I didn't understand why it was considered an incident). When we returned the car a few days later, the rental company asked if there had been an accident. We clarified that it was just scratched. Eventually, they agreed it was a minor issue and did not charge us. However, the communication from QEEQ's customer service with the rental company was completely off because we never said there was an accident, only minor scratches.

Staff were excellent, very friendly and helpful

minor issues loading our details, but worked well after refreshing the page

Service is good.

Good price.

The rental company is very strict. They have a rigorous driving test, and if you don't pass, they cancel the booking. One of my friends couldn’t pass the test, which I believe is quite necessary.

There was an African-American female staff member who had a terrible attitude, like we owed her money. Half an hour after picking up the car, we were informed of several complaints against us. We were asked to return the car to the rental office, and our order was forcibly canceled without a refund. When we requested details and evidence of the complaints, we were told that the complaints were only received over the phone with no specific details provided. Isn't this just a scam targeting Chinese people?

The car was fine and the counter service excellent, with careful, clear explanations of everything. The shuttle arrangement was at the inconvenient end of the airport (opposite from where you come out when arriving from overseas); this appears to be the same for all shuttles. Then it took quite a while for the first shuttle to arrive, and it filled with people who were there before us. So we had to wait another 10 minutes or so, in cold wind, before our turn.

Was difficult to find at the airport

Got an 2016 imax in good conditions (about 100,000km). No automatic doors or automatic headlights though. The boot space is huge and easily fit luggage for big group.

A heavyset woman with a bad attitude. She seemed very impatient.

A very good and well-established local rental company with a large scale.

This company has serious issues with customer treatment; be cautious when renting. We rented for 9 days and bought full insurance, but due to improper parking, the front of the car was damaged. They deducted 2000 SGD from us, plus over 500 SGD for the rental fee which wasn't refunded. Eventually, they refused to provide a new car and wanted to kick us out. This made our entire trip in New Zealand very unpleasant, and the cost of renting another car was significantly higher.

Great assisted in every way to make the collection and drop off smooth and welcoming .

Car certainly was not new. A lot of wear and tear inside the cabin was evident.

Car was very scratched and the left side speaker did not work.

We went searching for Manual cars and booked that but was given an automatic.

Very Easy to deal with. Friendly helpful staff at pick up & drop off. The car was exactly the model we booked on line and in good, clean condition.

Very easy process. Have used Easyrent a few times now and have never had a problem