CAR RENTAL REVIEWS ON SURIA IN KUALA LUMPUR

Like: Great car, no hassle and was perfect for what we needed it for. Highly recommended.

Friendly service

The driver windows cannot open smooth

Like: I like that I can pick up the car at 11pm. I like that I don’t have to wait long for them to pick up my call. I like that there are not much hastle on documentation. I like how friendly the staffs are.
Dislike: I expect a brand new civic

Good service

Like: Always inform them whether you're gonna be in klia1 or klia2. I did and it was easy. Directions was clear, process was easy.

Didn't inspect the car in advance; tires were worn out. They only changed the tires the next day after I requested it. Gave me a Vios as a replacement for a day and still asked for fuel costs. Couldn't return the car at klia2, had to go to the rental office in klia. What a terrible company!

When I went to pick up the car, I noticed that many rental counters were closed. It was 4 pm, and maybe they had left early because there were no reservations. The Suria counter had someone waiting solely for me!

Firstly, on the day of car pickup, I contacted the company in the afternoon to ask if I could get the car earlier (I was at the airport then). The company said to follow the agreed time, OK. But around 5 PM, the company contacted me asking if I could pick up the car earlier because their late shift staff hadn't come. However, the rental fee already included service charges for beyond business hours. Secondly, during the usage, the car had issues. When I contacted the store staff, they asked me to contact the repair personnel myself, and when I told them I couldn’t communicate in English (the store was Chinese-speaking), they replied: 'Contact them yourself; there’s nothing we can do.' I finally had to ask a local friend for help. There was no service throughout the whole rental process.

Like: The car that I booked
Dislike: The car are not as we booked

Excellent service. No glitches. Excellent car condition.

Good, very friendly service.

We scheduled to pick up the car at 8:00 AM, but didn't see any staff until 9:40 AM. We got the car and completed the inspection at 10:12 AM, waiting like fools for nearly 2 hours. When the tire burst on the highway, we asked the staff on WeChat for a solution, but they were uncooperative and told us to contact someone else. The problem was that the contact number they gave us didn't work! Finally, we had to contact the customer service of the rental platform. The only good thing was that the car was relatively new.

The rental staff were very polite, but the wait time to pick up the car was a bit long.

Due to a flight delay of three hours, my scheduled 12:45 AM flight arrived at Klia2 around 4 AM. After a 15-minute phone call, they contacted me and immediately picked me up to the company's location at Klia1.

They didn't give me expected car. They featured new model of Honda City or similar but instead they gave me older vios.

The staff were attentive and enthusiastic.

Like: Pickup was fast and efficient. No long waits or etc. Everything has been pre-filled and basically had to just pick up the car.
Dislike: The person there was English illiterate. So communication was a bit of a barrier. They really need to improve on that. Not everyone in this world speak or read Chinese.