The electronic toll charges in Boston was not known to me and I have to call budget hotline to understand. It will be better it is stated in the contract or email
About QEEQ:10.0/10
The price protector is good but I have yet to see the refunds(I have rebooked at a lower price) coming back to my credit card. So I hope the price difference will credit back without me emailing or calling.
Even though I took the maximum on insurance the counter staff person said I was not fully insured and advised I take extra insurance - which I did.
I then hired another car that I also booked via easy car and this was fully insured.
Why the difference - I will see with my next car hire if this follows the Boston hire or the Minneapolis car hire.
Don’t understand why the difference
The staff was patient, although I still got inadvertently charged for some reimbursements. Overall, the attitude was good. It was my first time renting a car, so I was a bit nervous.
“good price, delivery of car took little more time than usual. late night not my counter persons”
About Budget:8.7/10
good price, delivery of car took little more time than usual. late night not my counter persons. The counter persons didnt ask me for toll pass machine. Hence I have paid too much money without that device. Usually all rental counter persons asks, but he didnt and too forgot to ask. Hence ended up in paying more.
“The worst experience I had in the past 6 months of traveling.”
About Budget:4.0/10
I have used Budget for years. After the way I was handled on the phone and at the airport in Boston, I will never use you again. You did not honor the Easyrentcars reservation of 41.00 USD. Instead, you wanted to charge me 265.00 for the day. Ridiculous. Your agent on the phone was totally ineffective. Never again. I rented a car with Dollar for 170 which was stupid as well but much better than the 265.00
We booked the rental for Boston while in Scotland. The rental process was quick and trouble free. Plus it was cheaper than if we had rented from a US website.
We had already paid for a full-size SUV, but upon arrival, they told us we had reserved a compact car and insisted we pay extra for the larger vehicle. Being forced into an upsell felt really unpleasant.
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