CAR RENTAL REVIEWS ON BUDGET IN SAN FRANCISCO

The service attitude was excellent.

The service was very enthusiastic, but you definitely need to speak English.

Overall, it was very good. It would be even better if there were more Chinese services. When there are a lot of people, it can get busy, and the waiting time can be long, possibly due to the holiday!

Pretty good overall, just got added roadside assistance insurance when picking up the car, but returning the car was easy.

The reserved Taurus was not available, and they didn't upgrade, giving me a cheaper Azera instead. I filled the tank before returning, but they still charged a 200 fuel fee.

The processing speed was acceptable, but there was a Hong Kong girl named Tiffany who was very misleading. The car provided was not the same size as the one booked, and there was no prior communication with the customer. Later, a manager named Steve came out and reluctantly helped to resolve it. Overall, not satisfied.

The customer service was friendly and patient, answering all my questions. Since the options for foreign car models are limited in our country, I am quite satisfied with the car I chose. However, for this class of vehicle, it would be perfect if they provided parking sensors. The Dodge SUV I rented was in good condition and I was mostly satisfied.

San Francisco Airport has almost all the well-known car rental companies. Just take the shuttle to the rental car center; there are counters on both the first and second floors, very convenient.

The service attitude is indifferent, they miscalculated the bill, spent a lot of time, but the condition of the vehicle was quite satisfactory.

Very good

Very efficient, no insurance upselling.

The staff were very friendly and I am very satisfied.

Convenient and good attitude

We picked up the car from a store at Fisherman's Wharf in San Francisco, which was very close to our hotel. BUDGET and Avis share the same location. Though we originally scheduled to pick up the car at 10 a.m., we asked the staff if we could delay it a bit because we needed to return something at Union Square. The staff agreed without any hassle. However, the downtown location had very few cars available, and we were given a Hyundai. My husband doesn't like Korean cars and wanted to switch or pay for an upgrade, but both were denied, which made us quite sad. Friends who picked up their car a day later at the San Francisco airport got a free upgrade to a JEEP, which made us very envious. If you want more options, it's better to pick up the car at the airport where there's a wider selection. We returned the car at the Los Angeles airport. There are a few gas stations a few blocks away from the rental company, so you need to navigate. The return process was very quick; the staff briefly inspected the exterior and checked the fuel level, and we were done.

The car was downgraded by several levels, and they didn't refund the money!

Picking up the car in San Francisco was quite convenient. It was already past 10 PM, so there weren't many people at the rental spot. When choosing a model, the staff member kept saying the KIA RIO was not suitable for us, but we insisted it would be fine. She kept saying no, and eventually let us go to the garage to check if the car could fit our luggage. After comparing, we found the KIA RIO could definitely fit two 24-inch suitcases and one 21-inch suitcase. We went back up to confirm with the staff, and she started preparing the contract. When we signed and left, I later checked the invoice and noticed the amount differed from what QEEQ quoted. But since we had already signed and left, there was nothing we could do. The invoice showed an additional charge for something like roadside insurance, adding an extra ten dollars or so. Luckily, it wasn’t a significant amount. If it were much more, it would have been problematic. I recommend everyone carefully verify the amount displayed on the computer screen. I plan to book again in a year, but I see prices have increased significantly.

Pretty good, but the front desk staff seemed a bit tired and slow with their tasks.

We rented a 5-seater SUV in San Francisco. They asked if we wanted a 7-seater since there were only two of us, but we declined. However, the staff still gave us a 7-seater (probably because there were no 5-seaters left). I asked if there was any extra charge, and they said no. When we returned the car at LA Airport five days later, I found an extra charge of $59.75 on my receipt for the upgrade. They told me to contact San Francisco for any disputes. I called San Francisco and explained the situation; they promised a refund. I haven't received it yet, but I will continue to follow up.

I don't understand why the actual rental price is over 20% higher than the online price. Are the taxes really that high?

The urban rental location is relatively small, but the staff is friendly.