CAR RENTAL REVIEWS ON BUDGET IN SAN FRANCISCO

Convenient

The wait time for picking up the car was quite long. I was charged a high fuel service fee of $40 for not refueling the car before returning it.

This company is good.

It's okay

It would be better if they supported UnionPay.

Professional staff, quickly facilitated signing and payment

Picking up a car from Budget at San Francisco Airport is very convenient. Follow the signs to take the Blue Line shuttle train to the rental car center, where you can see all the rental companies. When handling the rental paperwork, submit the driver's licenses and translation documents for all drivers, as well as a credit card for each driver. The rental cost was almost the same as what I booked on QEEQ. You just need to print out the order, sign it, and you’re good to go. The staff at the counter will give you a slip with the car’s parking location. Check the car for any issues and drive off. It’s much more convenient than renting a car in China.

When picking up the car, the store staff misled us about the car model. We had booked a mid-to-large model through the website, but the staff at the counter kept saying that mid-to-large models were not available and offered us cars like the Toyota Corolla and Volkswagen Santana, which are smaller models. After insisting, the staff reluctantly told us to wait and, after further urging, begrudgingly found us a Ford mid-to-large model, claiming it was the only one available. When we went to pick up the Ford, we found multiple scratches on both the front and rear parts, and one of the windows was broken and couldn't close. Fortunately, a fellow Chinese staff member downstairs promptly helped us replace it with a relatively new Mazda 6. The attitude of the staff at the counter was really disappointing, especially since it was clear that there were other mid-to-large cars available!

There is a shuttle bus from the airport directly to the rental location, and the process is very quick. There are staff guiding you in the parking lot, making it very easy to find the car. Even during the early morning return, there were staff on duty who were very enthusiastic, making the return process smooth. Great service!

Trusted big brand

It’s okay

Excellent

The car was nice, clean, and comfortable.

They promoted insurance and child seats when I didn't understand them. I wasn't even provided with a child seat, yet the staff claimed I used one when I returned the car. This is clearly fraudulent.

Not bad

Quite good

Provided the confirmation code, got the car in minutes and hit the road.

Some recommendations were made, but everything was based on the customer's preferences. Excellent car rental experience.

It's not far from Union Square, very convenient. The signs are also very clear.

Many staff at the counter, very efficient and fast!