CAR RENTAL REVIEWS ON BUDGET IN BOSTON

Excellent friendly customer service. Very clear with no hidden costs or fees at the counter.

The car was ok but the tariff didn’t match with the one on the app it was more expensive at the moment of pick up

The app was great

Overall alright, but they kept trying to upsell.

Le personnel à Boston était assez froid au guichet mais très sympathique lors de la prise du véhicule, en revanche celui-ci avait déjà beaucoup roulé et n'était pas en très bon état.

They closed the drop off location and I was wandering in the road where to drop off the car and have spent extra 10 dollars taking the car out of parking and take it to airport drop off location. They never informed that they will close the centre when I picked up.it was terrible

There are unexplained charges every time, and I can't explain clearly because my English isn't good. Customer service couldn't resolve it. Hertz is great, never had unexplained charges. They refund the deposit immediately upon return.

Promoted insurance

As a whole the experience wasn't bad, especially as the car was concerned, but the customer service for me was a total disaster. First, I was charged a second time for a 100% prepaid booking. I had to show them this on return, so they started doing something to correct it - and I'm still not sure whether they did it so that I didn't pay anything additionally. Second, nobody warned me that the moment I get out of the rental location, I will get into a city tunnel that is actually a toll zone. And the toll charges by Budget are anything but budget - it's a complete rip-off. I was charges over $22 for one single toll charge (and my friends living there told me they are paying somewhere between $1 and $2 for the same thing. Other than that - no problems, great car, well, nobody cares about marks and scratches in the USA, they don't even bother marking them on the protocol or checking for them on return, but I am already getting used to this.

satisfied

The explanations were quite clear.

During the pandemic, they provided detailed information.

Very satisfied

Do not go to this Budget. They mislead you. When picking up the car, they used an electronic contract that I didn't fully understand before clicking to the next page. In the end, I unknowingly bought several unnecessary insurances and other items. Even though I returned the car with a full tank of gas, they insisted it was short and charged a ridiculously high fuel fee! I will never go to this Budget again!

Friendly service. Long wait time, likely due to holiday season

Great deals, fast confirmation process

An elderly lady at the counter was great; she upgraded us to an SUV, a Ford Escape, for free. Both pickup and drop-off were easy and convenient.

Budget is quite dominant in Australia. This is my first time using Budget in the U.S. The main reason is the price advantage.

Pretty good

This was exaxtly the same as if we had reserved wirh Budget to start with, only with a much better price.

Fantastic price for a one-way rental. I will use Easyrentcars from now on.

Although I got a car upgrade for free, I got a huge car, which is difficult to drive while in town.

The QEEQ chat was great and helped me a lot.

As always