CAR RENTAL REVIEWS ON BUDGET IN BRISBANE

Good staff, helping people and was really good overall

Excellent

The car exceeded my expectation, the keys were ready for pickup.

There should be a provision to extend the booking .

Unreasonable charges. I booked through a rental car app, and the total cost including full insurance was supposed to be around 640 AUD, but they actually charged me over 2100 AUD. It felt like robbery. I drove over 200 kilometers to get the extra charges refunded, but the customer service from the rental company insisted there was no mistake. It's ridiculous. Even after I got my money back, the rental company still claimed there was no error. The difference was massive and they didn't investigate or protect customer rights. Who would trust this rental company?

Pickup was relatively easy, though finding the pickup point at Brisbane airport was not quite so straight forward, and they tried to sell us more insurance even though I'd already taken additional cover. Drop off was a nightmare, finding the actual location was not easy, thankfully when we called the office they guided us in.

Not too crowded and quite okay. However, there were no Chinese-speaking staff, which caused me to buy extra insurance.

My 3 stars for value were because it turns out I could have rented an equivalent car for $25/day at a different car hire firm but was charged $41/day at Budget. Obviously that affects my rating for “Overall Value”. Otherwise it was an excellent car hire.

Excellent website.

Excellent, very considerate of customers

No need to queue at the airport, not crowded.

Good service. Sunday open after 4:pm. Very fast and easy for drop off

Best price and serious

The car exceeded my expectations because I received a quite new car. The counter staff was also friendly and helpful.

This is very easy platform to book and cancel booking without any charge.

I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no. I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.

This car rental company is quite good. On April 11th at 5:30 AM, we returned the car at Sydney Airport. We were supposed to return it at the international terminal, but we returned it at the domestic terminal instead. The staff were very considerate and drove us to the international terminal. Many thanks to the QEEQ platform for providing us with this excellent car rental company. Thank you.

The car was not as large as expected. It was a Hyundai Kona which is smaller than a medium SUV.

The staff was not very friendly in their responses, and the child booster seat I rented for 6 days should cost AUD 40, but for some reason it turned into AUD 56.

Average attitude

No staff at the store, I couldn't pick up the car. Irregular charges, still not refunded.

Easy and fuss free

Good deals and ease of use.

Overall service at Budget is excellent. Their staff is helpful and eager to answer your enquiries.

Price dropper is good. The interface Is a bit complicated. Hope it can improve later

The Budget system at the site crashed and they said they would manually record the reservation info from the Rent a Car website since I had already prepaid. On the return day, Budget charged me again, claiming they couldn't find the reservation in their system and instructed me to sort it out with Rent a Car. Now both companies have charged me, and there's no response or refund for the extra money I paid. If this issue isn't resolved, I don't think I'll book through this platform again.

Like: New car and low mileage