CAR RENTAL REVIEWS ON EUROPCAR AT FRANKFURT AIRPORT, FRA

The procedures were quick and professional. However, the staff responsible for inspecting the car were not professional enough. We noticed some scratches on the car which they denied at first, but later confirmed after we pointed out that it was already noted in the rental agreement.

Europcar provided a diesel Hyundai I40 this time, just as I initially requested. It met my expectations. Picking up and returning the car at the airport was convenient. I drove 1600 kilometers, and the built-in navigation system was very effective; the portable GPS provided was quite average and not as good as the TOMTOM app on my phone. Overall, I am quite satisfied with the car rental company.

The service at the pickup location was good, but the lady at the counter was quite arrogant. The car was relatively new and in great condition. However, it was very difficult to get through to the service phone. For urgent matters like rescheduling, you could only contact the domestic rental website.

The service was excellent and very patient. The car was in great condition, a brand new one. During the return, there was no need to wash the car.

Pretty good, but the billing details were a bit confusing and not settled on the spot.