CAR RENTAL REVIEWS ON EUROPCAR AT FRANKFURT AIRPORT, FRA

Very good

Fairly convenient, and the pickup and drop-off service was satisfactory. Next time, I'll rent a larger car. The back seat is uncomfortable for three people on long trips.

This is my third time renting from Europcar.

The service was very professional and the car was in excellent condition.

The store usually changes cars. There's generally no need to pay extra for a car upgrade. For cars of the same price, check them first. The service attitude is good, especially the staff at the car lot who are very friendly.

It's almost impossible to get the car you originally booked, and selecting a new car at the store takes some time. The most effective way is to let the store recommend a car without additional charges and check it out in person. If you only look at pictures and listen to explanations at the counter, it will be time-consuming and ineffective.

Quite professional.

I picked up the car at Frankfurt Airport, it was very convenient! The attendant was very patient! My English is not very good, but he explained everything patiently! To my surprise, I was given a Renault Scenic MPV, which was larger than the car I had booked! Nice!

During our self-drive trip in Germany, we had a minor accident with a broken rear window. EUROPCAR's local staff quickly handled the necessary paperwork and provided us with a new car in no time. This made the rest of our trip safe and enjoyable! Many thanks!

Good service and clear communication about vehicle issues.

A large rental car company, trustworthy

We arrived at the store in the morning, and there were only three staff members, resulting in long queues. We waited almost half an hour to get served. When returning the car, we followed the GPS address provided on the rental website, but it was incorrect. Luckily, we drove another kilometer and found the correct drop-off point with English signs; otherwise, we would have wasted a lot of time. We rented a Volkswagen Passat estate, but received a Kia Carens diesel version instead. The car was new, spacious, and quite good overall.

The Europcar branch at Frankfurt airport is excellent.

Everything was great, but the actual provided vehicle was a Peugeot 508 weekend version, which is less spacious than the originally booked Touran.

Excellent

Did not get the original Passat Wagon, don't like Korean cars, and it's already over 18,000 kilometers.

Excellent, everything was great

Very good

They promoted windshield and tire insurance. The Audi A3 was replaced with an upgraded Golf model. The car was in great condition, only 1000 km on a new car.

Customer service attitude was mediocre and seemed unfriendly towards Asians. They kept pushing for the purchase of full insurance. However, picking up the car was convenient, and the vehicle was very new. I reserved two cars, one of which had only 1060km. Overall, not bad.