1. They ignore you if you don't speak English, even with a reservation. 2. They forcefully upsell insurance, not allowing you to see the contract until you sign and pay, which they use to justify the insurance push.
The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.
The rental process was quite fast, and the car was fairly new though a bit small. However, small cars are actually very suitable given Europe's limited and narrow parking spaces.
Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.
“Excellent service by QEEQ, disappointed by Europcar”
About Europcar:4.0/10
Despite of booking at an additional price, an assured/ guaranteed model, was provided with a lower category vehicle. No prior information or anything and not an even an iota of apology/ compensation.
About QEEQ:10.0/10
Excellent service, as always. Not just the customer service is super prompt but the team puts in real effort for five star customer service both pre and after sales.
We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning.
The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'
Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.
Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.
Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.
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