EUROPCAR CAR RENTAL REVIEWS IN SOUTH AFRICA

Pickup and drop-off were both very quick and convenient

Exactly what we needed and a great experience in a most comfortable!

Very happy to have used your service . Thank you .

The waiting time was too long with various system issues.

Pick-up and drop-off are extremely convenient. The daily rental rate for the same model is 30% more expensive than in Cape Town.

Waited too long in line to get the car. Return was quick and easy.

I have 2 opportunities for improvement to recommend to Europcar and 2 watch-out for potential people renting: 1) Tolles in South Africa get automatically charge to some while sticker placed under the middle mirror (I didn`t know that, would have preferred to opt out instead of being charged later to my credit card). 2) Drop out can be improved: After a bad experience I had with GoldCar in Rome Fiumicino, Italy(overcharge because of misfuelling, even if I have pictures proving I have returned the car with even more fuel than I have taken it and I`m claiming the money back for the past 2 months), I`m asking after each rental a printout to confirm that everything is fine (no supplementary scratches, fuel level according to the contract during dro-out). It took me more than 30 minutes to find out the right person that can print a confirmation that everything is alright while returning the car. I would have prefered this would happen faster. In the previous experience with Goldcar they said everything is fine and they`ll sent out the final invoice by e-mail and then I got extra charge. In conclusion, I think that Europcar should keep the option of printing out the final confirmation of returning the car and should do this much faster (not in 2 days online or after waiting for almost 1 hour on site). Enjoy South Africa. It`s a very beautiful country!

Swithched from renting on companies website to renting on easyrentcars.com. For now (only 3 rentals with easyrentcars in the past 2 months) I`m very satisfied with easyrentcars.com and I have recommended it to my friends.

Excellent service at the counter and drop-off. I was upgraded for no charge which was a very nice perk!

While booking the car online, the deposit amount was not mentioned as 5USD, where as when we took over the car, the amount blocked on my credit card was around USD700. I believe they should be transparent regarding the deposit amount, during the time of booking online. Also during the hand over of the card, I was not given any document which says that I handed over the car in proper conditions & the fuel tank was full during the hand over. A confirmation document should be given to customer when the car is dropped off.

Unprofessional service attitude

Really long wait for pick up

Convenient

Had to wait in line for a long time to get the car, it took about an hour.

Average attitude, not very proactive, got tricked the first day

It was a simple and easy process but they could make they international form available online.

Very easy plataform to use. It has simplified my booking experience.

Very smooth pick-up and drop-off at Europcar. Car was ready when we've arrived for pick-up. If there was no technical issue with the POS machine, pick-up would have been probably 5-10min only. Great service at both ends...

When we went to rent a car, there was almost no waiting time. Although our English was not very good and communication was a bit slow, the lady who assisted us was patient and very helpful.

We didn't have to wait much when renting the car; even though our English was not great, communication was slow but the lady who attended to us was very patient and nice.

Easyrentcars's price include all of the insurance and then I was charged on damage collision and theft protection insurance at Europecar again without explanation in advance. They told me I signed the contract so it means I accepted and could not claim it back.

Okay

It's okay