CAR RENTAL REVIEWS ON HERTZ AT MUNICH AIRPORT, MUC

The process was quite fast, and the return was very smooth. Very good overall, although I booked a BMW or a Mercedes, but got a Volvo V60. I thought it was an S60 and agreed, but it turned out to be a V60. Although the car is quite long, it was still cramped for two adults and one child in the back seat. However, the car's features are really powerful, so I didn't pursue it further.

Excellent, friendly and attentive service

Excellent

Just outside the airport gate, very convenient. The staff at the store speak excellent English, so communication is seamless.

The service was good. Under a strong recommendation from the counter staff and considering the heavy snow, I bought full insurance. However, they upgraded the car model, so overall, it was quite affordable and reassuring.

Hertz at Munich Airport has many customers picking up cars, but the staff is very friendly and does not aggressively upsell. They upgraded us for free to a Volvo XC90 diesel, which has plenty of space. If you only have two pieces of luggage, it can seat seven people. It comes with a built-in navigation system with both Chinese and English subtitles; the English version is more accurate and has a wider search range. The car was brand new with excellent performance, providing a superb driving experience.

Picking up the car was smooth. There was no E-Class available, so we chose a Volvo V60. The car is not big, but it is very stable on highways and has strong diesel power.

Very satisfied with the service and the condition of the car.

The drive was smooth, completed paperwork at the counter, picked up the car at the parking lot, and there were staff available to answer questions about the car.

Convenient, simple procedures, and a user-friendly pick-up and drop-off process.

The service is consistently good, but time was tight and I didn't thoroughly review the Super Cover insurance. Everything else was great.

Hertz is quite popular, so the line was a bit slow. They gave us the same model we reserved, and the service was very attentive.

Pickup and return were very convenient.

The return location details are unclear, especially for out-of-town returns. It's best to ask for clarification when renting the car.

They were very patient and helpful with our requests, but we had trouble finding the return location.

The trip was full of unexpected events! To summarize, we had a minor accident during the journey. We called Hertz's international emergency assistance, and the German customer service patiently handled all my silly questions and helped us find a nearby replacement vehicle. Thanks to them, our trip was saved. 5 stars!

The originally reserved BMW 3 was not available, but they replaced it with a sporty Jaguar, which was great.

Overall, I'm satisfied with the service. After purchasing the super cover, I didn't even need an inspection when returning the car, which was very convenient. I rented a Mercedes C-Class but ended up with a V60. However, the car was very new, with only 1500km, and in great condition.

Renting a car at the airport is very convenient, and the staff have a good attitude.

The staff at the store were friendly, the car was relatively new and performed well. However, I originally rented an Opel or a similar model, and the store gave me a Fiat 500X. Is that in the same category? Was it an upsell? During the return, the staff mentioned a tire scratch and a tiny paint chip on a mirror. I believe these were pre-existing, as I had no incidents during my trip. Unfortunately, I didn't notice them during pick-up.