Extremely bad. The car I booked was suddenly unavailable without any explanation. They acted very arrogant, as if they didn't care. Avis next door was much better; they had the Suburban we needed available on-site. Never trusting Hertz again, it's terrible.
I picked up the car early in the morning, no line. My English is not very good, but the staff was very patient and friendly. However, I was a bit disappointed with the car I received; it was not the JEEP I saw in the photos when booking, nor was there a free upgrade. When I rented from Alamo, the cars were always good, and I even got a free upgrade once. Also, this company doesn't offer free GPS, so I rented one from the rental service, but it wasn't as good as the free GPS I got when renting from Alamo.
The service is quite professional, but the garage was a bit dark during pickup, and the rental company staff was somewhat careless during the car inspection.
There was a bit of upselling, but just decline and it's fine. Both pick-up and drop-off were very quick. The car was in excellent condition and had only 8,000 miles on it.
The staff were very friendly when picking up and returning the car. Since my English is not very good, they were very patient. The procedures were quick and we didn't have to wait long.
I waited 90 minutes before receiving the car as the location was overbooked. I had two tickets for San Diego Seaworld for more then $200. I lost 2 hours to be there cause I already had tight schedule and this just ruined my day. I would expect partial refund from the total charge because of this bad experience.
1. I had prepaid in full, but I still had to pay an additional $3.5 upon pick-up. This is clearly unreasonable!
2. Despite prepaying, the platform didn't transfer the money to Hertz, causing me to wait for 4 hours before getting the car! For prepaid orders, the car rental company must hold the car for 24 hours!
3. The facility fee should be clearly stated in advance, not after the charge has been made!
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