HERTZ CAR RENTAL REVIEWS IN SOUTH KOREA

Good

Good

staff serviced very quickly and friendly. the car is in good condition.

Easy and

Had rented twice in Jeju and only language was an issue, during taking over of the car, staff could not understand some of our questions in English. Nonetheless, staff service is still efficient and also helped us with the language of the in-built GPS. Hertz (or Lotte rent-a-car) has also made it very convenient for car tenants to move from airport to their rental place with high frequency shuttle bus. Will definitely recommend to rent from for people going to Jeju! Thank you!

Sweet and simple, made renting cars an ease, thank you Easyrentcars! And keep it up!

Average

Since it’s a large rental centre, there were many people waiting... the staff that service me had good English.... The car had about 25k on the odometer and it appears that the car hasn’t been cleaned well

Lotte and Hertz in South Korea are the same company. The rental office is located inside Incheon Airport, Terminal 1, B3, Exit 3.

The air-conditioner wasn't cool enough & we couldn't open the door on the left side of the passenger. We spent 65,000 won on gas for a 5-day trip around the whole Jeju Island. Pretty economical on fuel consumption.

The car was quite a good deal (full protection included) because of the discount given.

staffs was good communication

good

Love their service. But was a bit bumped with the flat tyre incident we had on day 1. They swapped car immediately but we have to purchase new insurance for the swapped car. Overall very happy

It would be great if we can pay in advance once we booked the car. Sometimes it is hard when we can only pay up at the counter when our trip companion are not from the same country. Splitting the bill is super hard with this payment arrangement.

You need to take a shuttle to get the car, but it's quite convenient. Also, full insurance is available to reduce travel stress.

Le personnel de l’agence de l’aéroport international ne parlait pas du tout anglais. Très problématique ! Notamment pour expliquer le système du péage à la sortie de l’aéroport où gérer la réservation. Idem à la restitution. Pas de preuve de restitution non plus. les 2 agences très compliquées à trouver. Ajouter un panneau à l’aéroport et les coordonnées gps de l’agence à busan.

Bien

Suggest to take Debit Card or Prepaid MasterCard or cash as counter payment method , because the counter only allow pay by credit card , overall good

It will be good if more discount , this car not take in terminal , need take shuttle to the rent car company

受取カウンターは日本語対応不可でしたが、丁寧に説明してくれました。

簡単にレンタカー予約ができました！

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

受付は日本語が通じませんでしたが、英語で誠実に対応してくれました。車両の若いスタッフも親切に対応してくれました。

You need to walk a distance with your luggage to wait for the bus, which took some time to arrive. The bus information wasn't very clear, so it took a bit of time.

軽自動車のクラスを予約していたのに セダン系の乗用車が来ました。 運転怖かったです。

とても丁寧に対応していただきました！

車両の大きさが4人乗りの 小回りのきくような軽自動車サイズと 思っていたのですが、 セダン系の乗用車が来て 運転が怖かったです。

丁寧に対応して頂きました

Average

忙しい時期にレンタカーを使ったのかもしれませんが、車が汚れたままで貸されたのはちょっとマイナスでした。