CAR RENTAL REVIEWS ON SICILY BY CAR AT ROME FIUMICINO AIRPORT, FCO

I was given an upgrade as I had so much luggage

Easy to use. Thanks

Helpful staff at the counter Easy to find Only remark, it's not very clear you have to take your token number for queing. There's a totem in between two counters which is not clear at a first sight that is there for the number pick up.

No dropping price Easy to book

The car rental company didn't recognize the international driver's license provided by Zuzuche, and we were stuck for half an hour. Luckily, I had a notarized translation prepared, but then they said it wasn't recognized because it was from a Hong Kong notary. They claimed that Hong Kong is Hong Kong and mainland China is mainland China, despite the first page of the document clearly stating that the legal effect applies to both. Eventually, after requesting the supervisor and waiting for more than half an hour, I managed to persuade them. This was the most disappointing part of the trip. Zuzuche and the rental company should ensure mutual recognition before confirming orders. Fortunately, I had prepared the notarized document just in case. However, being lectured about the difference between Hong Kong and mainland China in a foreign country was absurd and nauseating.

返却時に係がいなくてカウンターに行って30分待たされて返却が終わった。よくないと思います。

After we returned the car it took nearly 1 month to get back our deposit - service was very slow.

Cross lander suv small perfect for taller Australians

They add more insurance while i was reserve with you the super insurance The drop off was terrible i stay more than hour searching for their place

Molto veloce

Comodo e costa poco

Waited forever at the check in counter and the staff was not very friendly

Great booking platform! Super easy and great value.

Très mauvaise expérience on a dû attendre plus de 2h30 avant d’être servi de plus le siège auto que j’avais réservé ne l’était pas on m’a répondu simplement que je pouvais faire sans. Il voulait aussi impérativement de vendre des assurances complémentaires et j’au Du remplir encore des documents car je n’étais pas enregistré chez eux donc une perte de temps inutile car la réservation c’et fait pas votre compagnie. Ensuite de cela après à peine 100km le témoin adblue c’est allumé et je dû le payer de ma poche sans remboursement. De plus il n’y avait pas de produit lave-glace. Franchement une très très mauvaise expérience je ne prendrai plus jamais de véhicule dans leur compagnie.

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.

Very big queue, very slow staff, got worse car than should get.

The repair fee for scratches on the car body is too high; I was charged over 10,000 RMB for a small scratch.

Never choose small companies. The incompetent staff claimed my Korean driver's license and international driver's license number didn't match, causing me to spend extra money to take a taxi to the train station to get a car from Avis without any problem. My Italian friend called to resolve it, but they ignored the call and didn't respond to complaint emails.

Condizione della vettura non era buona in senso che mancava l’acqua al tergicristallo e una ruota perdeva aria continuazione, dovevo gonfiare per tutta la settimana

Ottimo

The rental counter staff were very poor, but the return process was fine.

El coche fue un Opel Crossland que superó las expectativas.

La plataforma funciona siempre bien.

Very slow processing, had to fill out a lot of paperwork. Not even half as fast as back home.

Overall okay, this is one of the larger rental companies and is quite easy to find if not for the return instructions from QEEQ. The issue is they never answer the phone, and you have to figure everything out on your own.

As excellent as always. My preferred car rental