CAR RENTAL REVIEWS ON SICILY BY CAR AT ROME FIUMICINO AIRPORT, FCO

The wait time to the car was over 2,5 hours I did not get Cabrio despite I prepaid 100% I was invited to get cheaper car for same money The insurance I was offered costed more than the rent

Thx for your service keep it up

Amazing app always give perfect prices ilove it

The staff behind the counter had told us that she will charge us an additional 100 euros for a second driver. Even though we did not agree as we did not think it mattered how many people drove the car, in any case due to no choice we agreed and took the car. They had taken a deposit of euro 594 from my credit card and mentioned that they will return euro 400 when the car was returned in good condition. However when we returned the car and got a no damage on the car while being returned, they have still only returned euro 229.04 to my credit card instead of euro 400. This is unlawful. They are not picking up the toll free numbers that are listed and we have no way to talk to them. I am very disappointed.

Confusing with insurance purchased through easy rent cars but then when we arrived Sicily By car said this did not cover them and tried to get us to purchase additional insurance

Once we’d found the desk there was no queue and we were served immediately. However!! When we dropped the car off we were told we had parked in the wrong place even though it was a Sicily by Car (no. 44) space and we were told to move it to next to the office. We needed to catch our flight and found this unreasonable!! So we left the keys and walked away. Slightly unnecessary demand from the staff member.

Clear pricing and easy to use

Everything was great. They didn’t try to hard sell the additional insurance. They did go over the car with a fine toothed comb but I didn’t have any damage. Staff was nice enough.

Overall not bad, still investigating the charges.

perfect

perfect

Everything was very good with the exception of the long wait to pick up the car. We waited a little more than an hour just to pick up the vehicle.

Great car for the value. My only complaint is that at time of pickup staff would not take no for not wanting additional insurance. They added on even after me telling them I did not want several times. At that time it was already a long time and I just wanted to get the car and go on my way that I didn't want to spend another 30 min waiting for them to reverse the charge on my credit card.

The company is very popular. Other car rental counters were very empty, but there was a line at Sicily's counter. The staff displayed typical Italian efficiency - slow and unhurried. It took two hours to complete the process, but they didn't try to upsell any insurance, which was nice. However, when picking up the car, I found out they gave me a manual car, and I had to go back downstairs to exchange it. The staff weren't apologetic at all and even asked if I didn't know how to drive a manual. Overall, the cost-performance ratio was okay.

They just told us we couldn't rent a car with a license without a driving record and then ignored us.

They did not allow me to rent a car. I don't know if I was misled by Zuzuche or the rental company.

Booked a large car but got two smaller ones last minute. Increased fuel and parking costs, and most importantly, no one to share the driving made it very tiring.

The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.

The staff at Sicily by Car in Rome was incompetent. it took us over 90 minutes to pick up our car. And since we were in Rome for only that evening, we were very disappointed!

Very happy with Easyrentcars.com

Poor service tried to off load damaged SUV - damage not record on documents asked to sign before pickup. Returned the key to desk and requested a car with no big dents. Replaced with a standard car not SUV - disappointing but had no chosse condering time of pickup. Also SetNav did not work - wasted good holiday time returning to the Sicily desk.

The rental company was fine. When they found out the driver's license couldn't be used, they actively arranged for someone else to drive. But it's annoying that the rent-a-car platform didn't allow the insurance transfer! So I had to spend another 50 euros on insurance!

Additional charges after the rental

Pick up at Rome Airport took over an hour. I had already booked and paid for car,so should have been much quicker process