CAR RENTAL REVIEWS ON ACE RENTAL CARS AT MELBOURNE AIRPORT, MEL

Mediocre, the car is not very new

Pros: Good value for money. Cons:The wait at the airport was quite long. While other operators came in more frequently the Ace Rental pick up van frequency was not good, may be because it was a public holiday that day.

There should be a booth at the Arrival Hall to greet and on board customers. Instead customers were expected to know where to go from the terminal and wait for the pickup. And we have to wait 30-45 mins for the pickup bus because it was full.

Counter staff not very friendly, car was not clean inside.

Everything was great

Was given a Nissan x-Trial during the collection of the vehicle. Internal cleanliness of the vehicle could be improved as the was dirty with the floor mat full of sands.

good booking platform, allow comparison of vehicle rental price with full range of vehicles available.

Excellent company. Everything worked as expected. No extra hidden costs.

Amazing and easy to use rent app. I would recommend to everyone.

Ace were great

the waiting time for transfer service was the only slight issue , could be more frequent

easy to book

Good car. We booked late and as a result the cost was very high; unreasonably high I would say. We booked a similar class car later in Perth and the cost was 1/4 the price.

It was so good I purchased the same model myself the following week.

Car had issues, few locations, very troublesome to get a replacement

Car was great. Perfect for our interstate drive

They didn't pick us up at the agreed time. We waited at the airport for two and a half hours, only managed to reach them once and were told to wait at the Royal Park entrance. After that, we couldn't get through again. They later blamed us, claiming we didn't find them at the agreed location. The next day, we arranged to pick up the car, but were told we were late and the car was already rented out. WTF! Our entire Melbourne itinerary was messed up! So unreliable. If you're going to Melbourne, better rent from a chain company. This one is extremely unreliable.

Great counter staff. Vehicle ready to go

Great choice of vehicles and renters. Easy to use

Waited quite a while and wondering if the pick up will come at the airport. It will be good if someone actually pick up the phone and speak to me to inform about the airport pick up

Friendly and helpful staff member. Had no issues at all. Pick up from airport was easy and drop off equally as good.

The online quote for the vehicle was just over $450 and we were charged almost double. A complete rip off. The cars battery failed and we need to have it boosted. Windshield wipers needed to be replaced.

Pickup at Melbourne Airport took almost 40 minutes and more than 6 phone calls. Twice we were told the bus is only 5 minutes away. While we waited, five shuttles from other rental companies arrived. By the fifth phone call we were ready to cancel everything and walk over to on-site rental companies. Then, despite being told exactly where to wait by phone staff, the shuttle driver stopped 100m from this location. So while we were the first at the pickup area some 40 minutes earlier, we had to drag our bags all the way back to this spot and only just managed to be the last on a completely full bus. Check-in was difficult with limited and costly options for tolls not previously advised. It was only a few days later I realised that there are only two main toll roads in Melbourne which should be explained at check-in. The car itself was externally filthy meaning I could not verify existing damage. Despite our negative experience up to this point, the offer to wait another 15 minutes for an alternative vehicle of same class was not satisfactory and declined. We were already almost 60 minutes late. It was only after a staff member offered to verify existing damage that we felt comfortable to commence the hire. The car was satisfactory for rental period, although the only way to pair mobile phone to car was subscribing to Nissan app directly. We attempted this but as there was no option to complete this under a hire car arrangement, we gave up. Return was much better with much friendly staff on arrival, as well as being only passengers on bus back to airport.

Car is an old model.