CAR RENTAL REVIEWS ON ACE RENTAL CARS AT MELBOURNE AIRPORT, MEL

Car exceeded expectations for price. Was a good quality car in good condition. Airport pick up was very quick, simple and close to terminal exit. We we’re lucky with timing though and prepare to wait up to 20-30 mins if you just miss the bus.

very easy booking process and found a great deal

The pickup and drop-off points are a bit far from the airport. The shuttle bus is quite timely though.

Very nice Mitsubishi ASX, roomy, comfortable and economical.

AUD 250 was held as deposit & it was cancelled when the car was returned in good condition.

More info on the car such as the capacity & which are the types of car of same equivalent will be good

Car was not cleaned properly & figured battery was flat after filling Fuel 2 km’s Before drop off station. Almost missed the flight but Katie from the counters saved the day for them. While the guy Albert refused to take me to the airport Katie did. Kudo’s to her & she dropped me 3 minutes before bag drop closed off. Waiting & being able to get in touch was an absolute stress ..

staff very helpful...only downside was the car didn`t have an ETag which made things a bit difficult for us.

All good except one I was expecting sedan but I got hatch back. Staff from pick up to drop off were good.

Good service keep it up.

the waiting time for transfer service was the only slight issue , could be more frequent

easy to book

Awesome service and best prices

Best value for money.

The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.

Very helpful and easy to deal with

Got confused with pick up location. Was brought to apparently old address.

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The staff was helpful the car was good and clean I recommend to rent from them based on my experience Because it’s was nice

Alright

I don’t know

Everything was as expected

Price seemed comparable

Excellent service

Nothing

I have difficulty connecting the Bluetooth in the car to my phone

Great customer service but pick up and drop off could be better

The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.

Great, thank you Easyrent cars. Please remove ACE from your list.

all ok

very good layout

Yes For the price you can get any where

Great customer service guys welldone