CAR RENTAL REVIEWS ON ACE RENTAL CARS AT SYDNEY INTERNATIONAL AIRPORT, SYD

Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.

Poor counter service at Ace. Car seats dirty.

Ace rental cars was good value for money . I had no issues with them .

This website was easy to use and they had quick responses to queries

The counter staff were wonderful. The car made terrible whining noise due to the type of transmission, CVT, and I wouldn't get one of those again

Best price on the internet

Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.

From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area. The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.

Only pick up and drop off at the airport. Relatively not very convenient。

Counter staff were very polite and made process straight forward, have used them before, and would use again. Would prefer to have car signed off with receipt on return.

all great

all great

Not convenient to pick up / drop off. Not given the car I booked and the car is old and dirty. Disappointed and will not choose ACE next time.

Since last time, when I rented ACe car, there has been a change to the toll fee payment system : while previously it allowed to pay it myself ( via Linkd), which was easy, straightforward and cheap, current system supposedly does not allow any other option but whether to pay flat fee 15 Aud daily for the length of car rental ( which for 5 days is 75 Aud0, or so called admin fee at about 38.50 Aud 9 not sure what costs so much to just register the car?//0 plus the actual fee ( which - driving to Canberra, for example is twice 4 AUD), altogether the cost is 46.50 AUD to pay toll of 8 Aud driving car to Canberra. This is just hidden cost, and it would be just fair to see, why the admin fee is so extortionately high ( what is so difficult to register the car? with Linkd it is easy via app on the phone and takes 2 minutes, no more).

Good

The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.

Poor service. Assisting with refueling costs $100 AUD (approximately 600 RMB). A minor scratch costs 1600 AUD, which is enough to buy a car. They overcharge.

The car was very old.

Long wait, someone returned a faulty car while we was waiting. The car we got the window de-mister didn't work, they charge you $38 plus what ever tolls you incur... Plus they never offered the capped toll service to us and when asked they said it was too late.

Very good

I suggest ACE Rental Cars to use more social media such as FB, Whatsapp or Wechat for easy communication with international custumers.

I enjoy your services.

Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.

Car had scratches and dents over it, not like other car rentals for price

Very friendly, helpful and polite staff at pick up and drop off points.