It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work
About QEEQ:10.0/10
The price drop surely did magic for us. The booking and getting the car was easy and swift
The car was fine & customer service once we got to the pickup office was good.
We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
About QEEQ:10.0/10
No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.
“ace, as part of hertz, is much less than what I expected.”
About ACE Rental Cars:5.7/10
They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken.
Never, ever come back to them.
Car was ready for us, and was an upgrade to what was booked. Pick up and drop off was very efficient, with minimal wait for the shuttle. Value for money was very good.
About QEEQ:10.0/10
Very simple booking platform, that made it easy to.get the best value.
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.
“Great price if you don’t mind a bit of hassle waiting for bus.”
About ACE Rental Cars:9.3/10
Great car at very reasonable price . Make sure you avoid tolls as the admin charge for each toll you pass is very high and you can’t “pay as you go”!
About QEEQ:8.0/10
Great in terms of pricing but no info given re pickup. Said Airport but was in fact a shuttle to off site (close by), but no info given as to where to go without asking at tourist info, who said this happens a lot.
Brilliant staff on pick up, no upselling.
When we returned the car, the car was checked and we was told everything was ok.
We unloaded the car and was waiting for a taxi to go to Sydney when the guy who had checked our car come up and said someone in the office had said we had been SMOKING in the car.
No 1 how would someone in the office know anything with out leaving the office?
No 2 We don't smoke nor have we ever smoked.
No 3 when I challenged the guy he said it must of been the people who had rented the car before us!.
No 4 As non smokers we would have noticed
No 5 Is it a scam? Mmmm
About QEEQ:10.0/10
Great company, easy to use app and website.
Great helpful staff.
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