CAR RENTAL REVIEWS ON EASIRENT IN LONDON

Wait time was too long. Info required could have been collected in advance. Car provided was not as requested and was positioned as a ‘free uprgrade’ which is nonsense.

First I have to wait over an hour to get the car and it was extremely dirty. I was not happy with your counter staff Ray He is going to charge me £45.00 each day. I was told that I can drop my car in the car park while renting your car, as I have free parking at my work. On my return I was charge £48.00 because when I drove in the attendant raise the barrier manually and I was park in the space where I pick the rental car. Why is Ray told me it was free parking and RCP charge me £48.00. The area manager of RCP refuse my explanation. I will like Ray to pay me back the parking fee. I am not very happy about your service. Another thing they say I will pick up the car with a full tank of petrol BUT the gaze was just over a quarter . I hope you refund my money for the petrol as deposit.

Gabriel and other black gentleman both excellent ambassadors for the front desk. Spent more than I wanted checking in, but this was mainly down to inaccuarate information on booking.

I didn't get the car that I booked online. The choice they gave me on the spot was to upgrade to a car that was so huge I wouldn't have been abled to drive it, or a smaller car that had a broken rearview miror and was absolutely disgusting. There was grease all over the car and was smelly. I logged in a complaint with the guy who gave me the car at your London office and he said he will speak to the head office to get me a refund or a discount on my order it was three days ago and I am still to hear from him. The most horrible experience of my life renting a car. Next time I will stick with Europcar or Avis!!! On top of everything I had to wait 45 mins to that car because they couldn't give me token to leave the car park.

Excellent and no hard sales pitch for extra insurance which you usually get with hire companies. Would recommend to all and will definitely be using again

Took far to long to pick up car waited in line for over 40 mins, then had to wait for the car there was 4 people in front car was not cleaned inside or outside, windscreen was very smeary on the inside had to stop to get it cleaned

The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.

Service and car we're great, just disappointed in the extras , made a cheap car super expensive, the no excess insurance of 40€ was to much.

The deposit amount requested was higher compare to other companies. i had a challenge with my credit card and the counter staff was not helpful and asking to buy their own insurance package to avoid paying deposit. I did purchase full protection insurance via online during the booking and easirent mention that the insurance is not their product. the deposit amount asked also seem very high to me compare to other big rental cars in London as well as in europe. i have to pay deposit of 1,800 pound. we have to wait for the shuttle bus to terminal for 30 -40 minutes and the journey took more than 30 minutes to terminal as the shuttle went to various hotels/stops. i’ll not recommend this company to others.

Nothing could be done better counter staff and staff who prep vehicles are always helpful and kind.

The car was smaller then advertised. also had a damage in a door. The airport pick up took over an hour while it was only 10mins drive away . So had an infant waiting out in cold weather not knowing when we were being picked up. Then get stung an extra $500+ because i didnt have a credit card where as every other rental company is fine with visa debit card .

Quick polite and friendly service.

As the name implies, Easirent was easy to deal with. The price is good the service is good. I will be using them again.

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and

Excellent staff who made it a quicky and easy process - Kingston was a true professional as was the fella who helped me check the car outside. My only low score was the cleaniness. IT was perfect throughout exceot for the in the cup holder under the radio there was some spillage so it was filthy wth some stikcy drink grime.

Good

One thing wrong only discovered when on motorway no fluid in windscreen washer bottle

My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.

On arrival was offered a GLA this is NOT an equivalent car or 'upgrade' as they later told me. I booked a V60 Estate or Similar, I expected something similar to this, there was no cars in their car park remotely close to this model. An upgrade was given but still not an estate and after a long discussion.

Got there, hired the smallest car available. All they had was 9 seater vans. Not suitable for our needs