EASIRENT CAR RENTAL REVIEWS

Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service. In contrast the drop off could not have been easier!

Hired car with no problems

Easily booked on line

The car (a peugeot 308 Auto) was very good apart from the fitted dash cam which was only stuck on the windscreen, kept coming unstuck and swinging under the mirror. Had to tuck it under the mirror in the end as was a distraction. Take photos of any marks/damage to wheels or bodywork before accepting car to prove innocence on returning. To be fair, Ben suggested that I do that for my protection. Also the Service warning light kept coming on suggesting a service was overdue but still a nice car.

New to me but the Price Drop Protector worked well on my original booking (Fiesta) but was of no use to me as I had to change the car at the last minute. Great idea though.

I. Not advertised in their arrival information, be aware that the Pickup point was at local hotel 400 yards walk from Airport Arrivals and no respite from the weather. 2. Not all the minor damage to the car was indicated on the vehicle hire sheet. When I returned the vehicle they were certain that there was extra minor damage to a wheel trim. However when I asked to check their past computer records, it was found that this damage had already been reported.

Simple booking process; good value.

The car had a wheel hubcap missing, dents, chip marks in the paint all around the vehicle and was not as expected. The clutch biting point on this car was at the very top of the pedal and it did not drive as expected.

The shuttle service from Gatwick runs only every 30mins. We had to get a Bus service each time and never got the hotel/rental shuttle as we expected. This location is some miles from Gatwick, more than expected.

The I tried to change my pick up and drop off times and was told that I couldn't do that without cancelling and rebooking which cost me an additional $60. The pick up process was horrible and the staff wasn't very friendly. The communication was very unclear about where I could pick up the shuttle at the airport. When I called the number to arrange a pick up it was an automated recording that gave me different information than the email I got and nobody was answering the phone at the branch.

When I called for pick up I was told where to wait and that 'Colin' would meet me there but was not told what vehicle he would be in and when he arrived (after over half an hour's wait) he did not introduce himself, show any identification or any proof he worked for Easirent. As a lone female this was un-nerving and I was fortunate another customer was picked up at the same time so I was not alone in the car with this stranger going to an unknown destination. Within an hour of picking the car up, a warning light came on about tyre pressure. I checked these myself and when I called the office to report it, they advised it was a known ongoing problem but had not informed me about when I collected the car.

The car did not exceed my expectations both cars were broken. The first car the droptop was broken and the staff made us drive it back to the easy route location to return and get another car. The second car was in a better condition but continue to have low tire pressure woke up the following morning to find a completely flat tire again the staff was asking me if I could drive it there with the flat tire. I end up turning the car in early no Compensation for turning the car in early.

The most important thing was the great personal service given by the staff, including the person who picked my up and the guys I met at the office. Unlike some other rental companies I dealt with before discovering Easirent everything was upfront and straightforward . I have hired from you a number of times in the past and I will certainly be doing so in the future. Easirent is my first choice whenever I look for car hire.

There was no car on arrival at the airport. No one tried to help me. I had a pile of bags and am 6 months pregnant. I was travelling to be at my fathers funeral. IThe rental company didnt seem bothered that I was completely stranded in the middle of no where. The phone helpline answered the first time and said they'd get back to me. I waited 2 hours and no one got back to me. I tried calling the phoneline again and they hung up 4 times. My friend had to cancel his trip so he could help me, and I had to find other transport.

Waited over 4 hours beyond pickup time- Easirent extended lease for previous driver- this seems to be perfectly acceptable practice to them. Phoned for pickup- told there was none- despite rental being off site. Had to phone and complain to customer service to get them to come in the holiday inn shuttle( they said no shuttle bus for 1 1/2 years- but their website not updated!!) will NOT use again

Good to get online booking for insurance to reduce excess to zero This brief survey of Easirent does not accurately reflect the poor service I feel we received from them- in no way would I award them 7.3!!! Need better assessment questions

Ended up having to fork out an additional £92 when we had only paid £52 for the rental as wouldn't accept the credit card as a deposit, although more than happy to accept the same card for more money!! Tried lying about a clearly rusty scratch which was on the car ehen we picked it up. Luckily we had taken photos before we drove away with it. My cousin also picked up a car at the same time as us and had nothing but problems. They also attempted to accuse her of causing damage which was already there. Absolute cowboys. Wish I had read reviews before I booked

No idea if what the agent said was true or not. Had no choice but to purchase add ons.

Wait was long due to short staffed, didn’t have reserved vehicle. Vehicle was damaged and dirty. The precollison system on the car was not working but was still rented.

Tried to discuss issues but they just were not interested! Only after I lodged negative feedback did they want to discuss - sorry - too late! Never will use again!!!!

It's a fraud. I wanted to pay with a debit card. They said that it was okay but I had to provide certain documents and have a 0 excess liability. I did what requested, but at the moment of renting the car I discovered that they wanted a new insurance to be taken (with them) and very expensive (three times the entire rental). The terms and conditions are not clear because they just mention a 0 excess liability (which I had). The client service I contacted didn't say anything about this new insurance. In sum, it's a fraud! Stay away from it!!!

Car was great, service was good eventhough we waited a long time, security deposit was much too high and still waiting refund.

All worked out well. Surprisingly so, as the car was ridiculously inexpensive. One caution: We did not ride their shuttle to and from AP. We took Uber from downtown to this place, as downtown rentals were almost 10x this price. On returning no uber was available but Easirent called us a cab which arrived in a few minutes. The charge back to downtown was same as Uber. I would do this again in a minute...

All was great, including the all-inclusive insurance package that was similarly cheap.

Everything went well and didn’t have to wait at all for the car.

Price drop projector is a nice idea...works too!

They are the worst hire company that I have ever used, you should consider taking them off your site. Their shuttle bus took 1.5 hours to pick me up. When I picked up the car they told me that I either had to leave a deposit of $1800 on my card which I would not receive back until around 4 weeks after I dropped the car back off. The alternative was to pay them $390.00 to waiver this, this is the option I took. That fee was more than the rental fee it’s self. Absolute rip off.

Your platform is excellent and I will continue to use it in the future.