EASIRENT CAR RENTAL REVIEWS

Didn’t get the car I booked - I got one much larger which most people might not mind but I was nervous driving a much larger car. They just said they didn’t have the one I booked. It took awhile to get the car and I had to ask them to fill the tank before I took the car which took longer. I also spent more on fuel as the car was much less economical than what I had booked. The staff were friendly and polite if a little slow, and my booking was cheap. The location is not that easy to access on public transport which added a lot of time to my journey to/from pickup. On drop off they didn’t advise me of any charges but did charge my card. It was a legitimate charge but staff should make the driver aware of charges at the point of drop off.

The booking platform worked okay but I ended up being forced to accept different terms with the car hire company (Easirent) from the terms agreed with Easyrentcars which makes for a very uncomfortable situation if something were to go wrong. Easyrentcars need to be more selective with the companies they represent - and it only takes a simple internet search to see how dismal Easirent is as a car hire company.

The staff at Easirent were nice and helped me with everything I needed. Picking up was easy although there was an issue with one of the tires but the lady helped me fill it up at the location and I was on my way!

I don't understand Easyrentcars was so much cheaper than all the other options. I was nervous but seemingly for no reason and everything seemed to work out superbly.

Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.

Nice new clean car. Very good value.

Not heard about the price drop at all.

Worst ever service experience

Great car for our needs

George in Glasgow was magnificent Car was good Pick up and drop off need to be made clearer Overall good

Just hadn’t expected pick up out of airport - other than that was all good

I did not receive a car. The shuttle bus never came to the airport. So because we waited so long I took my children to the hotel in a taxi. I tried to pick up a car but the following day i was told I could not unless I paid a full rental cost and that I had lost my original payment. I contacted your main office to see if this could change they told me the same. So I contacted my credit card company to pursue a refund as service was not provided! Your poor service meant that for the first 2 weeks of a 3 week holiday I was without a car!

Add drop off location to the rental agreement. We had to look it up on the internet.

Car was a competitive rate, ideal size and generally sound if a little dirty. Location is about 10 minutes from the airport, a shuttle bus is provided but operated by a parking company and not good 'easyrent' identification signage to see it. Car was not clean when collecting, difficult to inspect for any damage to sign off collection paperwork. Return was challenging (before 6.30 am), office not open, told to park on kerb on street and return keys to nearby car park company - created unecessary risk for me as a customer. TLDR: Overall car as described and had competitive rates, staff were friendly -but- cleanlienesss of car, shuttle bus signage / instructions and return process system could be much better.

Booking always usually good with easyrentcars

4 times the rental was charged to my credit card.... an interest free load taken by Easirent!!! Interest free for 3 months. A small black "Smuge" id'd on the car cost me €320:00!!!! An outrageous RIP OFF!!! Now I also pay the additional fees also. Would NEVER use this company again.

Try to reduce the overall pick up time.

All good, perhaps sped up refund of security deposit.

First of all, I booked an auto large car with air con. , a Volvo V60 or similar capable to store 3 large luggages.I was given a SUV instead and they said is similar class which I had doubt and queried, but I was given the same answer. Anyway, the bad experience start at the second day of the trip, the car was parked in the sun for 1.5 hours and we put on the air con and couldn't cool down the temp at all and we start wondering why? Anyway, same happen the next day. We called the number on the rental agreement and they said they are only the car provider and the car hire contract is not with them. They asked me to contact the company that I signed the contract with.Then I looked up the reservation confirmation email and email them the problem and then somebody called me back and said where I was, Bristol, has a replacement car which was a manual small toyota. I told them this is totally different from what I booked and can't service my needs. Then they gave me another option - asked me to take it to car dealer Renault to have it check and fix. So I did, took it in and the prelim. check result was no gas in the air con. system and need a full re-check on next day. Final report came out on next day and found a pipe is leaking, but they don't have the parts need ordering from France. So I lost almost 2 days without the car and my time lost looking after this on behalf of the car supplier. All the record was sent via email to your supporting emailing system. For the rest of the trip, there was no other options offered to me and the whole family suffered tremendous uncomfortable heat and no rest in the car. We even had to cancelled a few long trips particularly our desirable trip to Scotland. I paid more to book a car with unlimited mileage and it didn't come in use because there is no air con in the car and under hot temp. Image driving 7 hours each way in that condition. Anyway, I am writing for serious compensation for full refund as it had ruined my whole family trip

Would have liked proof my £1,500 deposit would be returned to my credit card and it should be returned instantly, it was taken instantly!

Had to wait 20 minutes for the shuttle bus, staff were very good, but the car had a bad shake!

Staff was slow, 7 people waiting when I arrived. Manager was only one at the desk. Another woman came into work and manager disappeared into the office. over 2 hours to get to my turn.... in the meantime, another van load of people came in. One was very pushy that he had a reservation and needed to be put to the front of the line. Clerk nicely told him everyone in line ahead of him had a reservation also, he would need to wait his turn. Man went into the manager's office and she waited on him immediately instead of telling him to wait in line. Staff didn't seem to know what paperwork needed filled out. Rude to other customers. Staff tried to strong arm customers into purchasing extras and wouldn't take 1 "no" for and answer. When people cancelled their reservations, company refused to take them back to airport. Several ended up calling Uber or taxi.. I would never rent from this company again.

We waited very long for the shuttle van to pick us up at the airport and it took longer to pick up the car than other rental agencies because everything was hand written. The car exterior was ok, but the interior seats were heavily stained and pretty disgusting. We had to buy some towels to lay on the seats. The car also was completely out of windshield fluid with terrible wipers, so when it drizzled, it dirtied the windows and made it difficult to see. I had to buy and fill the windshield fluid tank. The car was also making loud noises from below, which was a little disconcerting. Having the paperwork computerized at pick up would have sped the process up some as well.

Very pleased all round. Would recommend and will use again. Can’t be the value.