ACE Rental Cars, QUEENSTOWN AIRPORT Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - QUEENSTOWN AIRPORT Information, Car hire Instructions & Policies

Address

Sir Henry Wigley Drive Queenstown Airport, Frankton

Telephone

+64 3 442 3801 / 0800 502 277

Pick-up Instructions

The ACE Rental Cars - QUEENSTOWN AIRPORT car hire location is in terminal

You can walk to the counter of ACE Rental Cars - QUEENSTOWN AIRPORT car hire.

Once customers have collected their luggage and cleared Customs, they can walk over to our branch, located about 2 minutes’ walk away, opposite the Airport Terminal.

Drop-off Instructions

Ace are the third building on the right as customers travel onto the Airport grounds – the building is well signwritten with the Ace Rental Cars logo. Clients can park their cars outside the branch.Outside office hours: All vehicles must be returned to our branch. Vehicles should be parked outside our branch and the keys can be left in the afterhours return box located by the door.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -20:30	08:00 -20:30	08:00 -20:30	08:00 -20:30	08:00 -20:30	08:00 -20:30	08:00 -20:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

NZD 5/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 10/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 10/day

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Peugeot 3008,

Theft Insurance Excess differs by car model:

NZD for other car models.

NZD 5500 for Peugeot 3008,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 km from QUEENSTOWN AIRPORT

Hotels

1.1 km from DoubleTree by Hilton Queenstown

4.2 km from Oaks Shores

4.9 km from Oaks Club Resort

Other Landmarks

5.9 km from Shotover River

FIND ME A CHEAP RENTAL

Map view of ACE Rental Cars Store Location

coordinates: -45.0222721 168.7380561

Location Images

ACE Rental Cars-Queenstown Airport-165970-pickup_guide

Pickup Sign

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Alvis Abe
Queenstown
4 /10 Average
Reviewed: Friday, November 29, 2024
No one answered the service hotline. I arrived at the airport wanting to pick up the car but couldn't get in touch with them.
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Lawrence Christie
Queenstown
2 /10 Poor
Reviewed: Friday, November 29, 2024
Waited 15 minutes even though we were the only customers at reception. The necessary documents were not prepared in advance, so we waited another 15 minutes to receive the rental agreement and contract.
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Roxanne Bacon
Queenstown
10 /10 Excellent
Reviewed: Friday, November 29, 2024
Pretty good
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Karen Jackson
Queenstown
6 /10 Average
Reviewed: Friday, November 29, 2024
They wanted to switch my car to an Elantra, which I refused, and they immediately had a bad attitude.
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Lena Bryce
Queenstown
10 /10 Excellent
Reviewed: Friday, November 29, 2024
Nothing special.
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Zebulon Lena
Queenstown
10 /10 Excellent
Reviewed: Friday, November 29, 2024
The staff had a good attitude and allowed me to pick up the car early. The instructions were quite clear.
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Tiffany Carl
Queenstown
10 /10 Excellent
Reviewed: Friday, November 29, 2024
Friendly attitude, good service, no queues.
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Leo MacPherson
Queenstown
8 /10 Very good
Reviewed: Friday, November 29, 2024
They guided me to the car and checked it thoroughly.
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Arlen Tracy
Queenstown
6 /10 Average
Reviewed: Friday, November 29, 2024
The service was quite good, and there weren't many queues.
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Betty Roosevelt
Queenstown
10 /10 Excellent
Reviewed: Friday, November 29, 2024
Very good, the staff were very enthusiastic and attentive
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