FT LAUDERDALE AIRPORT CAR RENTAL REVIEWS

I am not sure I want anything from Fox again. Horrible. Pick up was painful. They spent so much time trying to sell the extras most people were taking over 20 minutes when their time finallly came! The guy in front of us was there 40 minutes and before service was completed on a guy AT the desk! All sales BS. Then they couldn’t find us a vehicle, pointed us in wrong direction on multiple occasions, absolutely horrible. Very stressful. Drop off only slightly better.

They were giving me a car with bad tires, cuts in 3 of them , unsafe, low profile tires and rims...the rims were all scratched up due to the low profile tires. Should not be renting cars with low profile tires. Manager said he could not give me a different class of car , even though i would have taken smaller. Had to wait over an hour for a Hyundai Sonata lucky that it came back. This was the only car on the lot like this...all others were fine. be very careful on the 300,000 liability of your own insurance you must have to avoid high charges.

none...great

Just remember you get what you pay for! The car was DISGUSTING! There were stains all over the seats, both front and back, and god knows what on the inside of the front windshield. The car had not been cleaned inside or out before my pick-up. The person inspecting the car didn't mark down a single scratch or dent on the car (ie. insinuating that it was in perfect condition), but when I inspected it before accepting the car, found no less than 10, with some of the scratched being very major ones; an example, being a large, six inch scratching the front bumper - six inches long and one inch wide - absolutely unmissable! Definitely inspect your car yourself first before signing anything. When I got in the car and turned it on, the "Maintenance Required Soon" message was shown on the (very dirty) screen. Within a few days of my trip, that soon changed to "Maintenance Required". Luckily, I think it was only a service needed, because a specific mileage had been reached, but still... they clearly don't maintain these cars. Please read on.... They charge you $9.99 per DAY for SunPass which you will need for tolls (trust me - you absolutely have to have this), so my "cheap" 10 day rental ended up costing me $100 USD more than anticipated. As a comparison, Hertz and Avis charge $3-4 per day for the exact same thing. It's a total scam To top it all off, I waited almost an hour to pick up my car. Trust me, this is not the way you want to start your vacation in Florida. I will not be renting from them again.

Easy to book.

Pick up time was 10 pm. Arrive for P/U, the office was close. Call the #. Told 10 minutes. Over a hour later someone show up. Some with drop off. Left key in car and left.

the work team has a lack of professionalism. Also in the way that they work is ridiculous, because they want to charge for anything, and on top of that they rent you the SunPass even when you have your own surpass

The staff was friendly. The person driving the courtesy bus was somewhat reckless speeding through traffic. The vehicle was given to me very dirty on the outside. It should have been washed in order to see the damages better.

Booking was fine

The pick up location was not specified in the reservation. I called them several times to pick me up from the airport. The Right Cars front desk charged me for rental insurance while I had Comprehensive coverage. They also overcharged me for unlimited toll pass. They forced me to buy it. I ended up paying 3 times more than what I expected based on the rate specified in Easyrentcars.com. It was the worse expereice that I have ever had with rental car companies.

The brakes started grinding and shaking the vehicle on the second day, and they gave us a hard time about giving us a replacement. They didn't seem to understand English very well. On the plus side, the driver drove our new vehicle one hour to our resort to bring it to us. Unfortunately, the new vehicle had a service engine soon light on. They don't seem to maintain their vehicles well. I won't use this company again. Also, they didn't put the correct vehicle on my receipt, and charged me $30 for some reason, which I have disputed with my credit card company.

what car? after calling for "pick-up" from the Airport and actually begging some-one to pick my wife and I up, after 3 hours I finally had to rent from another rent-a-car so that I can get where WE were going.

Everything was good except I confused it with E-Z at the airport and waited in line there for over 15 min. to find out I was in the wrong place ... my fault; not yours.

Was really impress with the friendly pickup driver. He was so friendly. So nice to meet a smiling face when you arrive at the airport.

This company is HORRIBLE! Don’t ever rent from this company EVER! The pick up location is a bus ride and then another bus ride to the place (we took a cab there and Lyft back to airport). The car was in terrible shape, dents everywhere, window had been broken into previously and was rusted. The inside of the car was so dirty and disgusting. The customer service was terrible as they made me pay $60 extra for more insurance even though I had my own. They told me I didn’t have enough for Florida, which is BS since I’ve rented cars many times on FLA before. Don’t be fooled by the low price, go anywhere else but here.

I waited almost 2 hours to get my car once I got to the pickup location. Also, you are now trying to hold my $250 deposit for 2 weeks. I returned the car in the same condition with an extra quarter tank of gas and couldn't even get anyone to give me any paperwork to verify time, car condition and check out.

Service with a smile

Easy to use

The windshield wipers were non functional. I was in a rainstorm driving blind. When I called to complain, Right Cars hung up on me and the lady was very rude.

The car was filthy so dirty the inside was full of pet hair witch I have allergies to so I had to pay some one to clean the vehicle

Thank you for making this process quick and efficient! I was in Florida for a graduation and Mauricio was at the Ft Lauderdale pick up area when I arrived, then when I got to the car rental center the car agent was waiting for me with all my forms ready to fill out. I was out in 5 minutes!! The food was good Toyota Camry was new, clean and drove well.

I never took the car, and the reps were of no help. I was told to stop wasting their time.

the guy from Frontdest he is terrible I never got my life. Mean, rule , lie. I never come back. I’m not recommend this place. I don’t trust this place.

Right cars pick up was easy, but the staff was horrible to me when I had a problem with the vehicle. The AC went out and was not working. I was on vacation in Florida and the AC went out. When I called to see how I could fix the problem or get a new car I was told that I didn’t know how to use the AC and that I wasn’t getting a different car. When I dropped the vehicle off the address I was given was wrong and approx 3 blocks away from the actual location. When I arrived at the drop off, Oscar confirmed that the AC wasn’t working and that I would be refunded an unknown amount of money.

Counter staff is efficient as and it took only some 10 mins to queue despite the long line. Our rental car is pretty new and in excellent condition. The only drawback is third person liability is not included. We paid some extra USD85 for 7 days to get extra cover, which is 1/3 of the 7-day car rental.

A very good & reliable car rental booking platform. Will keep using for future rental.