HEATHROW AIRPORT T5 CAR RENTAL REVIEWS

No line at rental counter. Everything went well. Courteous staff. Great location.

Easy to book and at a competitive price.

The drop off location at Gatwick north terminal is not very well signposted and the turning easily missed.

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process

Car scratched but good value

The pick up and drop off were handled efficiently and there were no queues. The car I booked was an intermediate car but I was downgraded to a Nissan Juke, a subcompact Jeep that could only take one big bag in the boot and I had two large bags and an electric guitar plus two hand luggages. It was a disappointment to be downgraded but the Alamo agent wanted to charge me GBP 10 per day for an upgrade and there were no intermediate cars. I was offered either a Nissan Juke or a Vauxhall Astra, both of which were smaller than the car I booked. I am very disappointed and hope to receive a partial refund for this downgrade. There was a problem with the petrol gauge. I pumped petrol until it clicked off. When I drove off to return the car I noted that the petrol gauge was still one bar below full which is what it was when I pumped GBP 8.24 worth of petrol. So I drove back to the petrol station and it clicked off again after I pumped GBP 2.24 worth of petrol but I added a little more till GBP 2.40. The petrol gauge still showed one bar below full tank. I pumped another GBP 1.17 of petrol and it clicked off again but the gauge still showed one bar below full. So I just returned the car with the petrol gauge showing one bar below full which is what it showed before I topped her up the first time!!!!! There must be something wrong with the petrol gauge.

It was very easy to book using the Easyrentcars App.

The car was spacious and comfortable.

Competitive pricing. Ease of booking.

Shall recommend to friends and relatives.

Honesty with great service

After a long haul flight arriving at night, I was kept waiting in an empty waiting room for almost 1 hour. When I eventually got served and was handed the EasiRent paperwork, the man informed me that EasiRent had to hold a "blocking fee" of GBP1,500 on my credit car in case of an accident. I told him I had paid additional fee for nil excess and I even showed him the paperwork but he still insisted on this fee. I was basically told that if I did not agree to the fee, then I would not be allowed a vehicle. I had no option but to agree, as I needed the car to drive a further 2 hours. When I looked over the car the next day in the light, it was extremely dirty not having been vacuumed inside, dirty windows and poor quality windscreen wipers. Overall, not a good experience with EasiRent and I am sorry to say, that I would not recommend them or use them again.

This is the second time that I have used EasyRentCars and I am happy with the service. For clarity and to avoid confusion, EasyRentCars is separate to the hire firm EasiRent. I would recommend EasyRentCars and I would use them again.

Tried to sell more insurance coverage with big big push. Made customer to take specific photos and videos of car before start of use. Did not give any signee paper after return.

Booking was easy

スタッフの対応が素晴らしかったです。 車自体もココから選べと言われたので ベンツにしました。 勿論無料で。 アップグレードや保険の勧誘が心配でしたが全く有りませんでした。

With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

Staff becomes rude when I decide not purchase additional car insurance. Vehicle has engine oil warning and coolant level warning after I drive away.

Staff is very helpful, but it takes a long time to do the paperwork because there are more than 10 customers and only 1 staff!

First of all they didnt have the ford focus I asked for, the man informed me they only had one which wasnt in use at the moment and havent been in use for some time.I didnt feel comfortable driving the clio so I asked for it to be change the man cleaning the car had no problem with this however the man on the desk did and started arguing with his colleague right for front of me he was very aggressive and unprofessional and it was quite scary to be honest

Staff was friendly.

Food value for car rented.

Initial car booked was intermediate the earlier car allocated was awfully stinking & was changed next day however was provided a compact car one segment lower than what I had booked

Overall very good experience with them

Yes, the car exceeded my expectations.

Easy to book a car at a very competitive rate.

bad people