HEATHROW AIRPORT T5 CAR RENTAL REVIEWS

The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out

When I called the contact center it kept on going on to the IVR, ultimately someone answered who seemed uninterested. Getting to your pick up point was a challenge since the call center told me a different stop than what it was. When I reached the pick-up point I tried self service machine which didn't work. When I tried to get attention of the staff at the counter, I was told rudely because I'm late they wont work for me. The chap was using foul swear words with his colleagues in Indian language while I was at counter, least mindful of the fact that I could understand Indian language. I saw a customer break into tears because your crew charged him $350 for a scratch on the wheel. For a moment I thought I had signed up to a scam shop and was scared if the same fate awaited me at the return. It was stressful. Best part of return the chap was fresh as a daisy even if it was almost midnight. He took the keys and completed the process in minutes. That still doesn't change for me the impression I got when I came to pick-up, I will always be scared that I could be paying $350 for a scratch so while I value this survey, you wont' be seeing me again ever !!

The pick up process took longer time and not efficient. The worker was threatening & forcing us to purchase car insurance direct from Green motion whereas we have already had one from easyrentcars

I don’t understand what ACE has to do with the rental, as I dealt with greenmotion car rentals. However, they must have taken a big comission, as the price I paid was much higher, than the one anounced

The car had an issue with breaking, it scrapped and I could hear the break pads scratching on braking with a metal sound coming from it. I was told it was unlimited mileage but inside car it stated a mileage limit. The sat nav didn’t work on the car. They never showed on collection ticket any amount. It stated zero on collection on my ticket in bold but below in a place hard to see it said in normal writing, deposit £200-£1,500. I had to phone up to clarify the deposit amount as I had no idea how much it would be. Very deceptive. I also had to transfer money from a friend but luckily was able to do it. As the ticket for collection is deceptive it makes you believe you will not pay any deposit upon arrival.

AVIS staff didn’t record the scratches and dent on the system and the fuel tank wasn’t full.

Superb experience!

Fastest and most efficient pick up and drop off that I have found at Heathrow ever-and I travel a lot and have hired many cars.Car was ready and clean and performed perfectly for the entire 25 days

For some reason Easy Rent Cars were cheaper than going direct to the car firm. Didnt use the price drop protection but checked many times and never saw cheaper than when I booked.

Green Motion does not accept cash payment. Important that your full name is on your credit card

Nil

Cheapest isn’t always best

As in the title. They are OK. Charge for everything, don't be late! But vehicle was fine as was return process. No Issues, check your car before taking it out just to be happy.

Condition of car wasn't great but well priced vehicles. Brought car back and it went straight out without clean or check. Customer service average too but again at the prices its fine. No return issues. Smooth. Worth the punt.

The car i was given was a Jaguar XE. M, it was ok, it had really good features inside the car, but it was really juicy. I think the car has not been given a service. Also the car was dirty inside and out. But Monika at Alamo was amazing and her customer service was excellent.

I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund the fifference

Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..

Got off to a bad start, the advice given was to catch the hoppa bus from bus stop 16 - this was incorrect. A phone call to Green Motion received a recorded message with 8 options. The option for arrivals said go to bus stop 22/23 - this was incorrect. I eventually found the bus just by walking around at bus stop 18. The counter staff at Green Motion very aggressively tried to sell me extra insurance which was double the car hire charge!! Only good bit was returning the car where it was straight forward. Although I had to wait 20 minutes for the Hoppa bus back to Heathrow and it then stopped at 6 hotels on the way and not one passenger got on the bus

No price reduction but no issues

The car was not as booked. We booked a Skoda Octavia. Instead, we got a Chinese made MG.

Great value for money so no complaints other then sometimes the cars are not cleaned properly.

Great place to hire from cars are in mint condition

On the second occasion, I did not get the car I booked, an Opel Astra, I got a smaller Opel/Vauxhall Corsa, which was fine but not what I booked.