HEATHROW AIRPORT T5 CAR RENTAL REVIEWS

Hard to find- we went to wrong car hire place (due to looking for easy rent) Felt very pressured to buy expensive insurance and ultimately felt ripped off. Won’t use again

The pick up time was ridiculous, the queue had about 8 people before me and took nearly 90 minutes to get to the counter. There was also a very narrow barrier to drive through when the van was picked up, quite hard to navigate when I’d only just got the vehicle and wasn’t used to the size and feel of it! Seemed to be lucky that I was given a battered vehicle and told that it probably won’t be checked like the others usually are - I’d heard that Green Motion are incredibly particular about the bodywork and the video playing in the reception backed this up. Also, I couldn’t find a car hire excess policy that would cover Green Motion, which worries me. Luckily I was given a battered vehicle and told there were so many scratches on it, they wouldn’t check it at the end. I didn’t add any new ones but it was good to know that I didn’t have to worry about it.

Everything went well.. Post drop off, I was informed that I will receive an acknowledgment/ receipt on my email. Which I haven’t received as yet. Will appreciate if I could receive it for my records purpose.

Price drop protector is totally worth it!!

Old, damaged, scraped, dented car! Embarrassing having to drive it around

Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.

Got stung on the fact that on didn’t have a valid UK credit card but wasn’t too much and the guy working there was super helpful and managed to sort it out for me so I didn’t have to pay crazy amounts! Very helpful! Would book again!

Great service! Quick processing and all super helpful! will definitely book again!

Great customer service, explained everything while processing. Will book again!

Cars always exceed expectations, full option, clean great car, very long queue due to bank holiday which is understandable, people at the counter were friendly but of course they have to try to sell insurance, just make sure you know exactly what you want when you get there and you won't get more offers.

Unfortunately, I think the car needed a bit of tuning and servicing.

Hertz has always provided an upgraded car which is why my 1st preference is always Hertz while renting a car.

Picking up the vehicle took very long, first I had to take a ticket and wait, then at the check in desk it took about 55 minutes. They didn’t adjust the tunes as they gave me the car Kate but I still had to return it at the original time I booked. Also they didn’t have the cars I booked and wanted so I had to take a car I didn’t want. But overall the experience was not that great, this was the first time I hired from them. However, the staff were friendly and tried to help.

The process of hiring with easy rent cars is very easy and simple. This is why I always use easy rent cars.

Avis charged £400 for small superficial scratch on the car which was complete rip off and exploitation of insurance excess. I did not accept that amount and going to challenge it.

Car was good but had not been cleaned inside or out. Location is very hard to find on return. Google and website needs updating! Staff were excellent.

The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.

Great service and easy to process the booking

Have used EasyRentCars a number of times now and find them great to deal with. Rebook was an amazing bonus

I put the lowest points possible for each category in order to stop anyone else form going through what i went through. I fact the car was okish, and the ease of drop off was fine. The pick up was a bloody nightmare, with a bullying man trying to upsell me Insurance which i didn't need, getting very loud when i finally refused, and as he was trying too deal with 3 other angry people at the same time, it made me very upset, after a 28 hr flight from NZ. Hi name was Krish. Never ever again will I set foot into such a shabby and shoddy business place.

Ok

Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.

Exceeded

The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.