TORONTO PEARSON AIRPORT CAR RENTAL REVIEWS

Like: everything
Dislike: the location

Like: Great car, great value for money, good experience when dropping off the car
Dislike: Picking up the car took around 1.5 hours, as we were told our booking did not include insurance and we had to buy it. Navigation was also more expensive than indicated initially. In the end, everything was resolved perfectly though, when we showed the booking information that indicated the insurance. We even got navigation for free and a car upgrade. Aside from this initial hiccup, we had a great experience and would use green motion again.

Great service. I picked up the car at around 9 PM, there weren't many people, and I didn't have to wait in line. It took about 15 minutes to complete the rental process. However, everything was in English, so it's good to have someone who speaks English with you.

Like: Fuel consumption was excellent

Like: Neat and low mileage cars

Like: Clean car with low milage
Dislike: Waiting due to long weekend

Like: Good rental price
Dislike: Location from the terminal for pick up was too far.

Like: excellent

Like: The kind lady at the desk gave us an upgrade for free from a golf to a Kia Optima
Dislike: Car didn’t have great features but that’s no one fault

The wait time for picking up the car was very long.

Like: Huge upgrade in the car at the counter

Toronto is really not good.

Like: Really liked the car. Got a much better car than ordered. Staff were great!
Dislike: Nothing

The wait time was very short; only one customer was ahead of me.

Like: Happy experience. Staff are friendly, no upswell, car is available no need to wait.

Good

Short queue time

Long wait times, difficult to find the location, and even though I filled up the tank at a nearby gas station, due to navigation issues, I had to circle the terminal twice. When returning the car they insisted the tank wasn't full, which seems impossible.

Like: I got an upgraded vehicle to make up for the wait time!

To be honest, the service from the Black staff was really average. We were the only customers, yet we had to wait for a long time with no apparent reason. The agent worked silently with a stern face, and when we asked a few questions, he seemed irritated. At the end, he tossed the car keys on the desk, mentioned where the car was parked and left. No one accompanied us to fetch the car, so we spent quite some time in the garage looking for it. It felt too casual.