MUNICH AIRPORT CAR RENTAL REVIEWS

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.

The car we were given was actually a Hertz car, not a Dollar one. Everything was fine, other than when we picked up the car, the guy at the rental counter in Munich specifically said it was a diesel car. Part through through our trip, we needed to fill up with fuel, nbut the diesel nozzle didn't fit the tank. The tank suggested it was petrol. We called Hertz to ask what to do, We were told that the records stated diesel and "good luck". we spent a lot of time trying to decode the VIN numkber, but that didn't help, we researched the make / model of the car (Ford Kuga) online but that din't help either. We were close to going to a Ford dealer to get their help but it was the weekend. So in the end we filled up with petrol and everythingwas fine. When we returned the car to Frankfurt, the person who greeted us told us it was a petrol car. Your records for this vehicle need to be cahnged, or at least not have your counter staff tell customers incorrect info. Other than that, the car was excellent

Booking was very easy using Easyrentcars.com

This is outright fraud. At Munich Airport, they said there’s no extra insurance, only a pre-authorization—it’s just a blatant scam. Do we have to record everything everywhere we go? Germany is full of discrimination!

Fairly standard

El carro superó mis expectativas

Todo bien

The car had some technical issues, changed the language during a trip Super flexible as I came a day late and they held the car

When I realized I booked a day early. they wanted to charge over $ 800 more which isn't a great experience.

The counter staffs are very friendly and gave us clear guidance. We really appreciate it.

This is our first time to rent successfully a 7 seater automatic car with such lower price in Germany. We will definitely come back again!

Good

The staff was very friendly, the pickup process was simple, and they specifically reminded me to check the car and take photos if there were any issues.

Quality of the car was excellent. Friendly and helpful service on pick up.

Clear and easy to use website. Booking was straight forward.

Alamo rental experience was great Francesca was very friendly and helpful. When the car was found to be malfunctioning, she assisted in coordinating help.

Booking platform was good, with the exception of applying a discount that was due for using the app. I never received the discount and have been added to marketing....

The company forces additional insurance without informing customers.

I am still waiting for my updated receipt, having had to take it for an extra day.

The staff were great and very helpful - spoke excellent English. Car was a Passat rather than a Skoda Superb - as Booked - they don't stock Skoda. Although I know the Skoda is bigger, the Passat worked out alright. The pick up and drop off were easy and staff were very helpful.

Easy to book and great communication/updates up to the visit. Have used Easyrentcars before and will use again. Good value for money - better than going direct.

Checking with you now but hertz Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro

Initially good but follow up was difficult after hertz let us down Took 3/5 hours to rebook which was stressful

Good

I rented the car from Europcar at Munich Airport. Since the airport is small, I quickly got through customs, picked up my luggage, and went to get the car. However, the counter staff said I arrived early and the car wasn't ready yet. They asked if I wanted to pay extra for a larger car. I had to wait at the airport for a while before getting the car. They didn't ask if I wanted to add any extras and mentioned they would hold some money as a deposit. The entire receipt was in German, and they didn't explain it, just asked for my signature. After returning home, I realized they overcharged me 100 euros for renting a GPS. I contacted Zuzuche for help, and they patiently assisted me in communicating with Europcar. However, Europcar claimed my signature proved I was aware of the charge. Remember to check every item carefully. This was the first time I encountered such an dishonest car rental company.

The service was good. My English isn't great, but the lady at the service desk was still very patient.

Very satisfied

The counter staff let me buy another fully protection insurance, but when I take that booking, I but the super cover for the insurance