LANGKAWI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The overall service is acceptable.

There is no store at the airport, but there is a dedicated person at the airport to assist with car pick-up, which is very convenient.

Extremely bad. The reasons are as follows: (1) I clearly rented a Myvi, but they gave me a Viva??? (2) The airport pickup service is very slow. We had to wait at the airport for half an hour for the pickup when we arrived; and again for more than half an hour when returning the car. (3) The staff have a bad attitude. When we complained about their delay, they responded with indifference and dismissiveness. (4) The car was extremely dirty, not only full of dust but also had a strange smell, which made me car sick on the first day. To sum up, this is the worst of the worst. I will never rent a car from this company (big thumb) again when I visit Langkawi.

I rented the car for 4 days, but on the second night, they suddenly called me saying there was a legal issue with the car and they needed to replace it urgently, which caused problems for me on the third day. This is too bizarre.

Reliable company, the car was quite new.

No counter at the airport

There were professional staff to greet us right after getting off the plane. After checking the paperwork, the car was handed over immediately. Very convenient.

I left my sunglasses in the car, but the rental company said their office was closed and couldn't return them, which was a bit frustrating.

When I arrived, I did not see anyone holding a sign to pick me up. After calling the store and communicating several times, someone finally came. During the paperwork process, they claimed not to have received the order from Zuzuche. They charged me 675 MYR based on the information on my booking confirmation. About 15 minutes later, they brought the car to the arrivals hall entrance. The service was good overall, but the car had over 130,000 kilometers on it and had a burnt smell. I opened the hood and found the engine surface badly scorched. Fortunately, we didn’t encounter any problems. We drove a little over 300 kilometers. The communication issue between Zuzuche and the local company was quite embarrassing for us. Luckily, their staff spoke Chinese well, so communication wasn’t a problem. Overall, I am satisfied with this car rental experience—no issues, safe and sound. I hope for an even better experience in the future.

The attitude was very good.

It was okay, but there was no Chinese service.

Picking up and returning the car was very convenient. There was a staff member who guided me to get the car.

Received the confirmation slip quickly after placing the order and making payment

Honestly, the service was quite good, but there were many scratches on the car body, the ride was uncomfortable, and it couldn't speed up. Moreover, the accelerator needed to be pressed quite hard. I was fairly satisfied with the staff who handled the reception and return of the car.

Before departure, I added them on WeChat to ask questions but never received a single reply. I called three days in advance, and they said everything would be on time, but no one was there when we arrived at the airport. We made numerous calls and waited for over half an hour before finally getting through. From the tone, it was clear they had forgotten. We waited another 20 minutes before someone showed up. They didn't even apologize, just asked for our booking confirmation. Then we waited another 10 minutes for the car, and I had to fill out forms on the roadside. The only good point was the lower deposit, just 100 MYR in cash. The car itself was decent, but it lacked any extras like GPS. Overall, it's nowhere near as good as in Thailand.

The staff at the rental store were very nice. Although their English accent was strong, communication was still smooth.

The service was excellent.

The car was quite old, and the key battery was almost dead when I took it. The car kept giving alerts the whole way back, which was quite troublesome. Other than that, everything was fine.

Efficient, reliable, and convenient service

We spent the first two days island hopping after arriving in Langkawi, so on the third day we called to arrange a car pickup outside the airport. The service was good; for an extra fee, they could deliver the car to the hotel, which wasn't too expensive. Future renters can judge for themselves. The car was as described online, but after a while, the air conditioner broke down. We contacted them immediately, and they sent someone to fix it when we passed by the airport office. However, it still didn't work after a while, so they replaced the car that night. Overall, the service was good. A reminder for everyone, when renting a car abroad, having a phone is very important.