LANGKAWI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Picking up the car at Langkawi Airport was very convenient. Although I arrived at Langkawi in the early morning, the rental company's staff were very polite. I extended the rental by three days simply by calling QEEQ's customer service for confirmation, which was very professional and convenient. Returning the car was also very quick, just at the designated spot at Langkawi Airport, and the deposit was refunded on the spot.

The rental company was fine. Although the staff member spoke English, picking up and returning the car was still quick.

I rented three 7-seater MPVs for this trip, and the whole process can be described as 'good things come to those who wait.' Throughout the process, we encountered various issues - the originally reserved cars were unavailable, changes to car models, one car's key couldn't lock the door, and another had a leaking tire. If these problems happened domestically, I believe everyone would find them overwhelming, and they are even more troublesome abroad. Thankfully, with the help of WeChat and their Chinese customer service, all these problems were resolved one by one. Overall, I am satisfied. Additionally, a few reminders: First, taking photos when picking up the car is essential to avoid unnecessary issues. Second, gasoline is very cheap in Malaysia, and many gas stations are self-service. You only need to fill up with 50 MYR at a time, as Langkawi is small and doesn't require much fuel. Third, if you are driving on a secondary road and merging onto a main road, you must give way to the cars on the main, as they drive very fast there. Following our domestic driving habits could lead to accidents. Be careful!

Excellent service attitude, simple procedures! The vehicle was in great condition!

There was no Chinese service at all, and no pickup sign at the airport. I had to look around for a while before finally calling them. The store is not at the airport, and the car inspection took place in the middle of the road, which was very unsafe and inconvenient. However, the staff were honest. For the car return, I called when I arrived at the airport and they came to pick it up.

Excellent experience! Picked up the car in 10 minutes, returned it in 10 minutes! Super fast! The car was also very new!

The customer service was terrible. They hung up even before I finished asking my questions. Very impatient and rude.

The vehicle was very old and the handover process was not handled carefully. The fuel light was on before we even set off, so we had to refuel immediately. When returning the car, the staff insisted we acknowledge minor body scratches and demanded compensation.

The car rental service had a good attitude, but their service awareness needs improvement, such as returning the car with a full tank.

Like: Everything was good.

There was a staff member to greet us right after landing, we signed the rental agreement and got the car, the entire process took about fifteen minutes.

Great service. Pick up and drop off at the airport.

Good

Convenient and quick. Easy car pickup at the airport. Staff proactively communicated via SMS to inform me of the pickup location.

There was no airport pick-up sign as promised, and we ended up waiting for over half an hour. The car was in terrible condition. Extremely disappointed!

Pretty good and convenient

The rented car was extremely dirty, had scratches everywhere, and had no fuel. The fuel light was constantly blinking, making me very worried that I wouldn't reach a gas station in time. Given the dirty condition of the car, my concerns, and my unfamiliarity with the local area, I accidentally broke the rearview mirror glass of a motorcycle just after leaving the airport. I immediately informed the car rental company, and they responded that I would need to pay either 600 or 1000 RMB. I expressed my preference to repair it myself since the replacement cost for a similar car in China is only around 300 RMB (200 MYR), but they insisted that they had to handle it. After multiple conversations, they agreed that I only needed to return the car in good condition. I spent a day going to a repair shop, which cost me 350 MYR. When returning the car, it still had a third of a tank of fuel. It would be helpful if the rental cars were fully fueled at the start, as finding a gas station in an unfamiliar place is not an easy task for a lone traveler!

48 hours before departure, the car rental staff contacted us via text message and added us on WeChat. They informed us that staff would be waiting for us upon arrival, which was considerate. We arrived early and went to the car rental counter in the arrivals hall at Langkawi Airport. We were told that the counter was for on-the-spot rentals. Since we had pre-booked, we were directed to find staff next to Maybank. Being early, we informed the rental company via WeChat to send someone to pick us up. A few minutes later, staff arrived to escort us. Our car was 50 meters to the right after exiting the airport. We handed over our pickup form, driving license, and passport, and they filled out our contract. After inspecting the car (which we had already checked ourselves), we signed the contract and paid a 200 CNY deposit. For the return, we notified the rental company via WeChat, refueled the car to the same level, and returned it to the pickup location at the airport. After inspection with no issues, our 200 CNY deposit was returned. However, we had a minor accident involving a third party in the final hours. We contacted the company, and they advised against reporting to the police, claiming that our order did not include third-party liability insurance (which we recorded and confirmed with the car rental platform's colleague). The company charged us 3000 MYR for vehicle damage (the deductible) and paid the third party in cash. We were dissatisfied with how they handled the accident, feeling it was irresponsible. Other than that, their service was good.

No need to enter the store, pick up the car directly at the airport. However, the car was a bit old. The battery also ran out, but a kind local helped us out.

Excellent service, and the guy who handled the rental was really nice.