KANSAI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Pickup and return are both at the airport, very convenient. Make sure to look for the Times Car rental sign, not Europcar. The process is quick and easy.

The Hertz store at Osaka Airport is located at the Nikko Hotel across from the airport. We spent quite a bit of time inside the airport before we found out.

Great service, very friendly, provided clean vehicles, quick return process

Although the storefront is small, there are many staff members. Their English is very good and they can explain everything clearly. The infant seat rental felt like a perk, costing only 1100 yen for 9 days. Very considerate.

Very good

It's just on the first floor of the airport. Although it was my first time at Osaka Kansai Airport and I don't speak Japanese well with limited English, it was easy to find by following the signs. The female receptionist was very patient, and there was basically no communication barrier.

Great attitude, very efficient, and the pickup and drop-off process was very convenient.

The customer service was very attentive and informative.

The car rental company was enthusiastic. Picking up and returning the car was convenient.

Like: Tq so much for offering us such a good car for our use for 10 days.tq
Dislike: Nothing much.overall we are very satisfied

I rented my car at Terminal 1 of Osaka Kansai Airport. There are about four or five car rental companies at the pickup location. Based on my observation, Europcar had the fewest staff, with only one person. Among these companies, only Nippo Car Rental operates 24 hours a day. Make sure to pay attention to this, so you don't make the same mistake I did. My mistake was that my flight was delayed. I actually double-checked with the car rental company beforehand to confirm that there would be staff available if my flight was delayed. They assured me there would be, but in reality, we ended up stranded for a whole night because Europcar was already closed. The staff's English was decent, so communication wasn’t a big problem, which is notable because many Japanese people don't speak English well. The pickup and drop-off process was fairly quick, and the locations were convenient. The car model I rented was very fuel-efficient; I only used half a tank after driving around for a while. Thumbs up for that.

Convenient

Reliable and meticulous

Great service attitude, the most important thing is mutual understanding and trust!

The rental company is right at the airport, very easy to find, and has excellent customer service!