QUEENSTOWN AIRPORT CAR RENTAL REVIEWS

The car was smaller than the one I booked - which was disappointing

The initial car was a 2017 model and we found issues after 2 days of driving. We reported to the company and showed them the video clip as proof, the company replaced us with a new car of the same model That made our trip more pleasant. Thank you!

Nil.

The entire process was very smooth with only a hiccup on pick up. There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent. Advice future customers contact the office a day before they fly in to avoid the problems I encountered.

The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.

Booking platform seemed good. I got a good rate when I booked and nothing better came up which was fine.

Satisfied, overall good service.

Well known brand and quick turnaround during pick up and drop off. Car is also being received in clean condition.

Amazing service from the customer service when I would like to cancel and rebook for a different duration.

Fast and efficient. no problems

helpful and good

Car was really clean and awesome.

I love that I received the car I booked and it wasn't a "similar vehicle". Big ups for that!

The booking process was extremely easy and picking up the car through the provider was also easy!

I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.

Very satisfied, the service attitude was excellent. We needed to return the car in a different location, and despite making a mistake during the booking, they patiently helped us resolve it.

The car was a hybrid, but it was 10 years old so the battery only kicked in for a few minutes at a time, so was probably not worth it’s extra weight in the car

Yes price drop protection did work, well worth the fee.

I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.

Excellent platform, have been using this for all my overseas car bookings.

スタッフはとても親切でした。 車もとても綺麗でした。

使いやすかったです。

The South American guy who picked us up was very enthusiastic. He arrived shortly after we called him once we got our luggage.

They gave me an upgrade. I was nervous over the diesel charge per mile which they said they would wave. They seem to have done so. So all good

When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).

It will be interesting to see how the insurance claim goes.

The car was old and not well kept. When requested to change the car we were told bluntly that this was the only one they had. We could see one more better looking vehicle but we were denied saying that it was already booked inspite of noone there to pick up the vehicle. Very disappointed by the staff and the way we were treated.

Initially booked the car for pickup at Queenstown Airport on 12.13 and return at Christchurch Airport on 12.24. The service at Queenstown was excellent.

Very satisfied