HEATHROW AIRPORT CAR RENTAL REVIEWS

This is my second time using their service. They have three to five staff members, all very busy, but the efficiency is quite good. Initially, they told me I could upgrade the car for 10 pounds off today ----- I firmly declined! Then they recommended additional insurance, 'No thanks.' I booked a Hyundai i20, but they gave me a Honda JAZZ instead (honestly, I hope this isn't the upgraded car they wanted to offer). Inspecting the car, the staff was very familiar with it and quickly pointed out the existing damages, some of which I hadn't even noticed.

The service was good. Although it's not far from Heathrow Airport, the taxi cost was over £12 and we had to pay for it ourselves.

The cost of the GPS is too high.

The efficiency in the UK is really low. When renting the car, the two gentlemen were quite fast. When returning the car, it was two ladies with a total of two customers, but I still had to wait for an hour. The car condition was good, and the service attitude was also fine. Overall, it was quite convenient.

The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.

Good value for money. Fairly quick service.

The car I booked was not available, but based on my luggage needs, the company upgraded me to an SUV. From a few available cars, I chose the unlimited mileage XC60. The end result was satisfactory.

The staff was deliberately making things difficult for Chinese customers. We were delayed for more than an hour late at night, very frustrating!