BARCELONA AIRPORT CAR RENTAL REVIEWS

Good

First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

Satisfied

The car was in good condition

Enterprise staff were enthusiastic and the overall process was clear.

Very satisfied

Very good

Excellent. The staff were very friendly and chatted with me while handling the paperwork, making the whole process very pleasant. Although I didn't get the Fiat 500 I wanted, they gave me a new Toyota Aygo that had only run 1000 km.

1. They tried to sell me insurance, claiming that the one from Zuzuche wasn't valid. After arguing, I didn't purchase it at the store. 2. Online payment via Zuzuche was not accepted, and the store required full payment upfront. The duplicated charges haven't been refunded yet. 3. I booked a Ford SUV, but upon arrival, they said there were no similar cars available, offering an electric car instead. I refused and had to wait over 40 minutes to get a similar car, which was a KN. Very dissatisfied with the rental experience.

Excellent service

This company is not good; the queue time is long. They require a credit card hold of 1200 euros when picking up the car. If you don't have one, you are forced to purchase their insurance for 70 euros. An additional 40 euros is required to go to Andorra.

The service was excellent, very good.

Toyota yaris hibrido da 28 km/l

It's okay. Because we only had one credit card, they swapped us to a Peugeot 5008 for the same price.

No insurance, no car

Waited in line for half an hour only to find out the reserved car model was not available. Couldn't get a refund, had to settle for a manual transmission car.

Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.

Attempted to sell extra insurance.

Very fast service

Pretty good