CHICAGO O`HARE AIRPORT CAR RENTAL REVIEWS

Excellent

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

It was Fox rental cars. Car was ok, nothing spectacular and although it was supposed to be full it was barely on the full mark at pick up. The counter staff tried to sell me more insurance which I declined.

No complaints, I was happy with the process.

Muy buen servicio

Excelente aplicación

Very satisfied

Cars were in excellent condition.

It really helped me find good car in cheaper prices

This Chicago location is run jointly with Avis. Firstly, there are no clear signs indicating that members should go to the second floor while non-members stay on the first floor, so I wasted an hour in line. The funniest part is that I then waited another hour and a half on the first floor because all the cars were rented out and they were waiting for returns. I landed at 2 PM and didn't get the car until almost 5 PM.

Overall good service

The car was new, service was very good, some upselling but not pushy.

Long wait time for pickup, but drop-off was very quick and easy.

Satisfied

Very good

Very good

Very good

Satisfied.

Good

Average, the vehicle's interior was too dirty

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Great platform will use again

We've rented cars multiple times in the US, and this was the first time we were asked for a cleaning fee several days after returning the car. We never eat in the car, filled up the tank before return, and cleared out plastic bags and empty water bottles, leaving only 5-6 unopened bottles. We don't drink beverages. The car was very tidy both inside and out. We only took one photo of the car's exterior, not the interior. When we returned the car, it was inspected on the spot, and they deducted toll fees from our deposit. We even asked if everything was fine, and they said yes, so we left and headed to the airport. A few days later, they sent photos showing signed windows and a messy interior, which was not our doing. The car could have been rented to others in those days. We can't understand why we should pay for cleaning. They insist we caused this and need to deduct $125 for cleaning. We don't know if this is Budge's doing or if it's a decision by the rental platform.

Very good