BIRMINGHAM AIRPORT CAR RENTAL REVIEWS

The wait at pick up was because there was only one counter staff on the Sunday of the August bank holiday The chap working that day was brilliant... it was annoying to have to wait but he did his absolute best

It was exactly as shown but I hadn’t read the small print about the damage deposit.

The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you

All I would say is make it clear tonew people renting that they have to drop off at the pick up point .. your literature implies you deliver back to the airport and then call for the shuttle ... this is not the case ... other than that you are great .

The car conditions is good but not exception, services is speedy and promptly. But add up to full coverage insurance is a bit costly.

Very food price and convenient, but need improvement to the selection filter of the App.

Excellent company

Brand new car in great condition. If I were to rent from them again I would phone for pick up at Birmingham Airport as soon as I was leaving the plane as the only draw back was that we waited 25 mins to be collected. That meant that the kids were cold and restless so started running around. This is not a safe combination in a car park. This wouldn’t have been an issue if I was travelling alone or with just adults. Staff were very friendly and all was explained well.

Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.

They give a car with demages which are not included in paper work . Must be very carefull.

Very good

easy to book

Car condition is good, no complaints, but staff are really rude and have very terrbile attitude to customers.

Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.

Location is awful. Person who served me at pick up was amazing. Drop off was just diabolical.

very good

Car a bit old and pick up location far. The rest all good

Good offer

This car could not fit 3 cases in the back . Poor space for a family suv that was booked. Not Alamos fault at all. Service in Alamo is superb.

Alamo is great as normal

would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads

Quick, easy and polite service at the airport terminal. Thank you :)

First time using Easyrentcars and I will definitely be using them again :)

The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

I told the staff that I had already purchased insurance in China, but they acted like they didn't know and only acknowledged it after I called the rental company’s customer service. They then said it was just a recommendation.

They always recommend unnecessary things and it feels like they want to charge an extra insurance fee.