BIRMINGHAM AIRPORT CAR RENTAL REVIEWS

The wait at pick up was because there was only one counter staff on the Sunday of the August bank holiday The chap working that day was brilliant... it was annoying to have to wait but he did his absolute best

It was exactly as shown but I hadn’t read the small print about the damage deposit.

The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you

All I would say is make it clear tonew people renting that they have to drop off at the pick up point .. your literature implies you deliver back to the airport and then call for the shuttle ... this is not the case ... other than that you are great .

The car conditions is good but not exception, services is speedy and promptly. But add up to full coverage insurance is a bit costly.

Very food price and convenient, but need improvement to the selection filter of the App.

Excellent company

Brand new car in great condition. If I were to rent from them again I would phone for pick up at Birmingham Airport as soon as I was leaving the plane as the only draw back was that we waited 25 mins to be collected. That meant that the kids were cold and restless so started running around. This is not a safe combination in a car park. This wouldn’t have been an issue if I was travelling alone or with just adults. Staff were very friendly and all was explained well.

They always upsell!

Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.

Very good

easy to book

I have used Green Motion a number of times and have always had a good experience bar picking up the car which always seems to take a while. However during this rental period I was left feeling very disappointed and angry with Green Motion. Upon leaving the car, I was told it was too dirty (I had used the car on a couple of country roads and the motorway) and as it’s winter and it has been raining there is dirt on the roads so the car had mud splashes and mud debris from the pushchair inside the car. I was told that due to this the car would need to be valeted at a cost of £96. I had a flight to catch so could not take the car to clean it myself. Had I been made aware that the car needs to be returned clean, I would have cleaned it myself. Never have I been told that a car I have used is too dirty. I was gob smacked and pissed off at the charge. So much so that I will not use this company again.

Car condition is good, no complaints, but staff are really rude and have very terrbile attitude to customers.

Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.

Location is awful. Person who served me at pick up was amazing. Drop off was just diabolical.

The lady at the counter in Birmingham Airport wasn't friendly at all, tried to upsell but I had to deny. so she even got more upset. however, I am used to in it as I rent 200 days of a year from different location in the UK and Ireland. hence I am very much aware of their cons and pros.

they are pretty friendly and helpful. only problem is that I still haven't received my Deposit back yet, after 3 days I have inquired about it, they said it could take 30 to 60 days! seems like they are investing my money elsewhere to cash in some more revenue! its a disaster. if that really takes that long Easyrentcars would be out of option on my next rental.

This car could not fit 3 cases in the back . Poor space for a family suv that was booked. Not Alamos fault at all. Service in Alamo is superb.

Alamo is great as normal

would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads

Quick, easy and polite service at the airport terminal. Thank you :)

First time using Easyrentcars and I will definitely be using them again :)

The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

I told the staff that I had already purchased insurance in China, but they acted like they didn't know and only acknowledged it after I called the rental company’s customer service. They then said it was just a recommendation.

They always recommend unnecessary things and it feels like they want to charge an extra insurance fee.