BUDAPEST CAR RENTAL REVIEWS

The car stalled, and the roadside assistance hotline was not answered. From 12:30 PM until 10:30 PM, it took a full 10 hours for assistance to arrive. The rescue personnel did not speak English and communication was through others. They got the car started and said to keep it running for 30 minutes before turning it off, but the car wouldn't start again the next day. This back-and-forth wasted two days, forcing us to change our itinerary and return to Budapest a day earlier to return the car!

The new vw Polo was great, the interior was impeccable, nice extras were the adaptive cruise control and the intelligent lights. It may be that previously the tank was not completely full (took a few more liters to fill it up than the travelled distance would suggest) not a major issue though, it was still a very good deal.

All went smoothly. No issues.

They prepared a manual car but I boked an automatic. They replaced when I pounted the mistake aout upon seeing the car. The process of picking up the car was very slow. On return I arrived a few hours earlier to return the car. It was during normal opening hours but nobody was there. I had to wait 30 minutes as the branch was short of staff. They went to pick up a car from service.

Easy to pick up and return the car. The only pain is the fact that car park at Budapest airport is under construction. You have to walk 5-10 min or wait for shuttle bus to get to the rental center.

Other services were fine, but they promised to refund the €800 deposit within 4-5 days and it has not been returned yet.

Excellent staff

The wait time was acceptable, but the staff's attitude was very cold and there was almost no service. It was far from the good experiences I've had with other companies in the past. No one inspected the car when we picked it up; they just told us the parking spot number and we had to find it ourselves. The parking garage required a card for entry and exit, but we weren't informed beforehand. We drove to the exit and couldn't get out, then asked someone else and had to return to the rental office to inquire about the card.

Good

The worst ,they try to sell me another insurance,when I had full super insurance

I've rented from them in the U.S. before, and it was a great experience.

Everything going good

Good car, it's good for 4 persons & 3 small luggages with one is big.

Everything was good!

All perfect !

Very good ( ¯ᒡ̱¯ )و

They have no sense of customer service and a very bad attitude!

Very quick

I bought extra insurance from easyrentalcar already .they try to upsell me their local insurance for a better coverage.i don't want to pay double coverage.it doesn't make sense .it makes me so scare to drive and park my car on the street

The customer service is right inside the airport, making the process convenient. Due to airport renovations, the parking lot has been moved in front of the IBIS hotel, but it's understandable given the circumstances.

The car came with some damage and without an international car insurance despite that Border Crossing permit was added to the charges. Almost ruined our vacation as we were stopped at the border with the fear of not passing. The customer service first lied to the border officer to avoid issuing the insurance then when pressured by the border officer with repossessing the car by the police the insurance papers were finally issued.

smooth process, competitive prices

I have been picked up at the airport and quickly taken to the site. The office staff was helpful and kind. They gave me a better car than i booked. Overall good compared to other companys. The only downsize is the interior cleanliness as it was definitely not cleaned after the previous driver. My deposit was released in 1 day.

I was charge border fees by rent a car company which was actually not required. They should inform this prior to booking.

Should be more specific about border charges before the start date